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Question 101/109
In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?
Correct Answer: D
- Question List (109q)
- Question 1: Which of the following is a risk of implementing a BYOD poli...
- Question 2: A support technician is using virtualization software on a W...
- Question 3: A customer has made several trouble calls to the help desk a...
- Question 4: An administrator must upgrade multiple workstations with a n...
- Question 5: A user wants to be able to access email from all devices. Wh...
- Question 6: An administrator wants to give a user limited access rights ...
- Question 7: A recent data breach has revealed that compromised files con...
- Question 8: A technician is noticing extremely slow performance on a com...
- Question 9: A customer calls the help desk to report an issue. The custo...
- Question 10: Ann, a user, has a phablet for personal and work usage. She ...
- Question 11: Ann, a user, states that after installing an update on her i...
- Question 12: A new help desk technician receives a trouble call from a us...
- Question 13: The system administrator is tasked with installing Windows t...
- Question 14: A technician has just installed a video card in a PC. The vi...
- Question 15: Several users of a shared computer report that Windows often...
- Question 16: Which of the following is the FASTEST way for a user to sync...
- Question 17: When dealing with a difficult customer, which of the followi...
- Question 18: A user needs their email set up on their iOS device. The ema...
- Question 19: An IT manager needs to reimage 30 computers in a lab. The im...
- Question 20: A technician has decided to upgrade all users' iPhones to th...
- Question 21: A user reports several technicians have been unable to solve...
- Question 22: A technician opens a customer's computer and sees large amou...
- Question 23: A technician is tasked to change the number of CPU cores ava...
- Question 24: A user calls the help desk because a folder containing criti...
- Question 25: A technician would like to remove the dust inside of a deskt...
- Question 26: A technician needs to install a clean Windows OS on several ...
- Question 27: A customer is experiencing issues with email and calls the h...
- Question 28: An IPS appliance is installed on the network. Which of the f...
- Question 29: An end user calls the company's IT service desk to report an...
- Question 30: A technician is working on a home theater PC in a location w...
- Question 31: Which of the following is the BEST license type to comply wi...
- Question 32: Joe, a user, states he is unable to use his Android phone af...
- Question 33: A networked PC has started to display adware pop-ups when th...
- Question 34: A technician has purchased a new surge protector to protect ...
- Question 35: Joe, an end-user, reports that the PC he uses periodically l...
- Question 36: A technician receives a call regarding a PC's slow performan...
- Question 37: A technician is in need of a device that would give the BEST...
- Question 38: A user's personal laptop was hacked. A technician troublesho...
- Question 39: A user recently purchased a video card for gaming purposes. ...
- Question 40: A user has a new web email account and asks a technician for...
- Question 41: A computer is displaying a pop-up message demanding payment ...
- Question 42: Ann, a customer, reports that when she occasionally works in...
- Question 43: A user reports that any URL entered redirects to the same we...
- Question 44: SIMULATION A user has installed two new drives in one of the...
- Question 45: A user calls the helpdesk reporting that when accessing the ...
- Question 46: A user's email inbox is suddenly receiving dozens of rejecti...
- Question 47: Which of the following is the BEST option to prevent data br...
- Question 48: While navigating a Windows machine through command prompt, w...
- Question 49: A user needs to connect securely to the company network whil...
- Question 50: A technician is tasked with analyzing computer settings mana...
- Question 51: Which of the following Windows utilities would MOST likely b...
- Question 52: A user, Ann, receives a phone call from the company's mail a...
- Question 53: Which of the following would a technician use to search for ...
- Question 54: A Windows workstation is suspected of having malicious softw...
- Question 55: A newly deployed Windows PC cannot connect to the antivirus ...
- Question 56: A PC technician has been asked to verify certain Group Polic...
- Question 57: A technician has just upgraded RAM on a user's workstation f...
- Question 58: A technician installs a new application and restarts the com...
- Question 59: A user is having issues with a Windows computer. Upon loadin...
- Question 60: A technician is tasked to install a 4TB SATA hard disk. Whic...
- Question 61: A technician has been informed by the IT security manager th...
- Question 62: A technician suspects that a computer issue is caused by a f...
- Question 63: Which of the following commands are used from a Linux comman...
- Question 64: A user notices the social media apps are constantly updated ...
- Question 65: A user has been granted permission to access the corporate n...
- Question 66: A technician has just fixed a user's PC and successfully rem...
- Question 67: A customer reports that a smartphone is experiencing a very ...
- Question 68: A user's smartphone runs very slow at the end of the day. Wh...
- Question 69: A technician has imported a .dll to fix a missing .dll issue...
- Question 70: A technician is working a trouble ticket for a user. After a...
- Question 71: After confirming BIOS support, technician has added a second...
- Question 72: A technician is using a domain account to access files locat...
- Question 73: Which of the following security threats happens when another...
- Question 74: A user reports the Internet connection is not working on the...
- Question 75: Which of the following explains why it is important to secur...
- Question 76: A user updates the video driver on the computer and it reque...
- Question 77: Which of the following file formats does Android use for app...
- Question 78: A technician is installing Windows 7 on a computer with a pr...
- Question 79: A user is experiencing a software application error. The use...
- Question 80: Ann, an end user, receives a call from someone claiming to b...
- Question 81: A mobile phone has started to respond slowly and erratically...
- Question 82: A technician's is onsite troubleshooting a user's issue and ...
- Question 83: An end-user is attempting to access a file-sharing site to d...
- Question 84: A user reports unexpected icons appearing on the desktop. Th...
- Question 85: A computer was recently infected by malware after a flash dr...
- Question 86: Joe, a user, has connected a tablet to his personal mobile h...
- Question 87: An engineer working with large detailed CAD files notices ov...
- Question 88: A technician is called into the office during a thunderstorm...
- Question 89: An office manager mistakenly uninstalled a valuable applicat...
- Question 90: A user reports browsing the Internet is slow and an icon wit...
- Question 91: Which of the following Windows OS capabilities allows modern...
- Question 92: A customer's Windows 7 Home Premium computer displays a stop...
- Question 93: A user frequently travels with a Windows laptop and connects...
- Question 94: A user in a corporate environment needs to have a laptop dev...
- Question 95: A company has subscribed to a cloud service, paying monthly ...
- Question 96: Joe, a user, is using his smartphone for navigation while dr...
- Question 97: Which of the following features is being used when a smartph...
- Question 98: A technician is tasked with removing a virus file that creat...
- Question 99: A technician is installing a wireless network and wants to l...
- Question 100: Joe, a user, returned yesterday from a trip where he utilize...
- Question 101: In preparation for an operating system upgrade, a technician...
- Question 102: An end user receives an unsolicited and unencrypted email co...
- Question 103: A customer is reporting a burning smell coming from a CRT mo...
- Question 104: A technician receives a helpdesk ticket about an employee ha...
- Question 105: A technician has been given a PC that is not powering up. Af...
- Question 106: A company is concerned about users tailgating into restricte...
- Question 107: A technician troubleshooting a computer finds a faulty video...
- Question 108: Which of the following tasks is automatically added to the t...
- Question 109: Which of the following is a security threat that disguises i...
