A technician has been called in to troubleshoot a connectivity issue. The user reports an inability to connect to any resources. The technician runs the ipconfigcommand, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both ends.
The technician tests and verifies the cable is working, and then goes to the wiring closet and verifies the switchport and patch cable both work. However, there are wires pulled out of the patch panel.
Which of the following tools should the technician use to BEST resolve the problem?