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A customer typically edits files located in a shared cloud application. They can also make offline changes, and the updates get incorporated once the customer is online again. The customer contacts the help desk and reports that their latest offline changes have not shown up in the cloud. Which of the following will most likely resolve the issue?
Correct Answer: A
Updating the synchronization settings will most likely restore the process that automatically reconciles offline file changes with the cloud application once connectivity is available. Incorrect, paused, or outdated sync settings can prevent recent local changes from being uploaded and merged into the cloud version.