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A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?
Correct Answer: C
Comprehensive and Detailed In-Depth Explanation: High resource usage along with frequentpop-upsare strong signs of amalware infection. The next logical step is toupdate anti-malware definitionsandrun a full scanto detect and remove threats. * Option A:Network performance is likely not the root cause - local system behavior points to malware. * Option B:Drivers affect hardware functionality; they don't resolve malware-related slowness. * Option D:DHCP issues usually cause IP conflicts or no network access, not CPU spikes or pop-ups. CompTIA A+ Core 1 Exam Objective Reference: * Objective 4.2: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.