220-1102 Exam Dumps | A user is unable to open personal files on a PC on a home network. An on-screen message indicates the

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Question 124/340

A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?

A. Reinstall the OS.

B. Run the System Restore feature.

C. Disconnect the PC from the network.

D. Pay the amount demanded.

E. Scan the PC with an anti-malware program.

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Question 124/340

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