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A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?
Correct Answer: B
In change management, the scope of a project lists all the changes that are taking place. The scope ensures that all team members understand the boundaries and extent of the project, helping to prevent unexpected changes. Here's a detailed explanation: * Scope: Defines the project's boundaries and deliverables, including all the planned changes. It ensures that everyone involved understands what is included and excluded in the project, minimizing unexpected changes. * Risk analysis: Identifies potential risks and their impact but does not list the changes. * Rollback plan: Provides a strategy for reverting changes if something goes wrong but does not list changes. * Review: Involves evaluating changes but does not compile the list of changes. Reference: CompTIA A+ 220-1102 Exam Objectives, Section 4.2: Explain basic change-management best practices. Change management documentation.