220-1102 Exam Dumps | A Windows computer is experiencing slow performance when the user tries to open programs and files. The

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Question 137/253

A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.
Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

A. Uninstall the new program.

B. Check the HOSTS file.

C. Restore from a previous backup.

D. Clear the web browser cache.

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