220-1102 Exam Dumps | A customer calls a service support center and begins yelling at a technician about a feature for a product

<< Prev Question Next Question >>

Question 110/228

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

A. Inform the customer that the issue is not within the scope of this department.

B. Apologize to the customer and escalate the issue to a manager.

C. Ask the customer to explain the issue and then try to fix it independently.

D. Respond that the issue is something the customer should be able to fix.

Question List (228q): Question 1: A technician is installing a program from an ISO file. Which...; Question 2: A user reports that the pages flash on the screen two or thr...; Question 3: A manager called the help desk to ask for assistance with cr...; Question 4: Windows updates need to be performed on a department's serve...; Question 5: A user is unable to use any internet-related functions on a ...; Question 6: A user called the help desk lo report an Issue with the inte...; Question 7: A systems administrator is creating a new document with a li...; Question 8: A systems administrator is creating periodic backups of a fo...; Question 9: Which of the following options should MOST likely be conside...; Question 10: Which of the following helps ensure that a piece of evidence...; Question 11: A systems administrator received a request to limit the amou...; Question 12: A macOS user needs to create another virtual desktop space. ...; Question 13: Maintaining the chain of custody is an important part of the...; Question 14: During a recent flight an executive unexpectedly received se...; Question 15: A technician has been tasked with installing a workstation t...; Question 16: A macOS user is installing a new application. Which of the f...; Question 17: A Chief Executive Officer has learned that an exploit has be...; Question 18: A technician is securing a new Windows 10 workstation and wa...; Question 19: A company-owned mobile device is displaying a high number of...; Question 20: A technician has an external SSD. The technician needs to re...; Question 21: Which of the following protects a mobile device against unwa...; Question 22: A company discovered that numerous computers from multiple g...; Question 23: A customer is accessing a public kiosk in a company's lobby....; Question 24: A technician is investigating an employee's smartphone that ...; Question 25: A user purchased a netbook that has a web-based, proprietary...; Question 26: A technician is asked to resize a partition on the internal ...; Question 27: An application user received an email indicating the version...; Question 28: In which of the following scenarios would remote wipe capabi...; Question 29: Remote employees need access to information that is hosted o...; Question 30: A technician suspects the boot disk of a user's computer con...; Question 31: A technician wants to mitigate unauthorized data access if a...; Question 32: Which of the following is a data security standard for prote...; Question 33: A user reports a PC is running slowly. The technician suspec...; Question 34: A technician needs to access a Windows 10 desktop on the net...; Question 35: A new spam gateway was recently deployed at a small business...; Question 36: A user opened a ticket regarding a corporate-managed mobile ...; Question 37: Which of the following wireless security features can be ena...; Question 38: A technician is troubleshooting a lack of outgoing audio on ...; Question 39: A systems administrator is tasked with configuring desktop s...; Question 40: Which of the following is the default GUI and file manager i...; Question 41: Which of the following is the most likely to use NTFS as the...; Question 42: Which of the following security methods supports the majorit...; Question 43: A help desk team lead contacts a systems administrator becau...; Question 44: The screen on a user's mobile device is not autorotating eve...; Question 45: A technician is setting up a desktop computer in a small off...; Question 46: A technician received a call from a user who clicked on a we...; Question 47: Which of the following is used to explain issues that may oc...; Question 48: A technician is installing a new business application on a u...; Question 49: Following the latest Windows update PDF files are opening in...; Question 50: After clicking on a link in an email a Chief Financial Offic...; Question 51: A team of support agents will be using their workstations to...; Question 52: A user receives a call from someone claiming to be a technic...; Question 53: A technician needs to transfer a file to a user's workstatio...; Question 54: A technician is unable to join a Windows 10 laptop to a doma...; Question 55: An organization is creating guidelines for the incorporation...; Question 56: A user notices a small USB drive is attached to the user's c...; Question 57: A user contacts a technician about an issue with a laptop. T...; Question 58: Which of the following change management documents includes ...; Question 59: A technician is hardening a company file server and needs to...; Question 60: Which of the following would cause a corporate-owned iOS dev...; Question 61: A user is trying to use proprietary software, but it crashes...; Question 62: A technician is working on a Windows 10 PC that has unwanted...; Question 63: A salesperson's computer is unable to print any orders on a ...; Question 64: A technician is troubleshooting an issue with a computer tha...; Question 65: A technician has been asked to set up a new wireless router ...; Question 66: A user requires local administrative access to a workstation...; Question 67: A remote user is experiencing issues with Outlook settings a...; Question 68: A user tries to access commonly used web pages but is redire...; Question 69: A technician is creating a location on a Windows workstation...; Question 70: A field technician applied a Group Policy setting to all the...; Question 71: Before leaving work, a user wants to see the traffic conditi...; Question 72: A technician is in the process of installing a new hard driv...; Question 73: As a corporate technician, you are asked to evaluate several...; Question 74: A call center handles inquiries into billing issues for mult...; Question 75: A user updates a mobile device's OS. A frequently used appli...; Question 76: A technician removed a virus from a user's device. The user ...; Question 77: A technician was assigned a help desk ticket and resolved th...; Question 78: A technician downloaded software from the Internet that requ...; Question 79: A help desk technician determines a motherboard has failed. ...; Question 80: A technician is setting up a backup method on a workstation ...; Question 81: A user is attempting to make a purchase at a store using a p...; Question 82: A systems administrator notices that a server on the company...; Question 83: Upon downloading a new ISO, an administrator is presented wi...; Question 84: A technician is reimaging a desktop PC. The technician conne...; Question 85: A technician is partitioning a hard disk. The five primary p...; Question 86: Which of the following would MOST likely be deployed to enha...; Question 87: A user's application is unresponsive. Which of the following...; Question 88: Which of the following data is MOST likely to be regulated?...; Question 89: A user is setting up a computer for the first time and would...; Question 90: A technician needs to remotely connect to a Linux desktop to...; Question 91: A systems administrator is configuring centralized desktop m...; Question 92: A technician is moving a Windows workstation from the accoun...; Question 93: A technician needs to interconnect two offices to the main b...; Question 94: A technician installed a known-good, compatible motherboard ...; Question 95: Which of the following is also known as something you know, ...; Question 96: An office is experiencing constant connection attempts to th...; Question 97: A user's computer unexpectedly shut down immediately after t...; Question 98: A company-owned mobile device is displaying a high number of...; Question 99: An organization is updating the monitors on kiosk machines. ...; Question 100: A technician is modifying the default home page of all the w...; Question 101: A technician is trying to encrypt a single folder on a PC. W...; Question 102: Which of the following is the STRONGEST wireless configurati...; Question 103: Which of the following filesystems replaced FAT as the prefe...; Question 104: Which of the following threats will the use of a privacy scr...; Question 105: A technician installs specialized software on a workstation....; Question 106: Which of the following is the proper way for a technician to...; Question 107: A user's antivirus software reports an infection that it is ...; Question 108: A technician is editing the hosts file on a few PCs in order...; Question 109: A systems administrator is tasked with configuring desktop s...; Question 110: A customer calls a service support center and begins yelling...; Question 111: Which of the following protocols supports fast roaming betwe...; Question 112: A user installed a new application that automatically starts...; Question 113: Once weekly a user needs Linux to run a specific open-source...; Question 114: A user is unable to log in to the network. The network uses ...; Question 115: A company is recycling old hard drives and wants to quickly ...; Question 116: A desktop specialist needs to prepare a laptop running Windo...; Question 117: A payroll workstation has data on it that needs to be readil...; Question 118: An analyst needs GUI access to server software running on a ...; Question 119: A desktop support technician is tasked with migrating severa...; Question 120: A data center is required to destroy SSDs that contain sensi...; Question 121: A user has been unable to receive emails or browse the inter...; Question 122: A technician is installing new software on a macOS computer....; Question 123: A wireless network is set up, but it is experiencing some in...; Question 124: A technician is working with a company to determine the best...; Question 125: A user is being directed by the help desk to look up a Windo...; Question 126: A user has a license for an application that is in use on a ...; Question 127: Which of the following often uses an SMS or third-party appl...; Question 128: Which of the following would MOST likely be used to change t...; Question 129: A user is unable to access files on a work PC after opening ...; Question 130: A technician is setting up a SOHO wireless router. The route...; Question 131: A customer recently experienced a power outage at a SOHO. Th...; Question 132: A company is experiencing a DDoS attack. Several internal wo...; Question 133: A user in a corporate office reports the inability to connec...; Question 134: A user needs assistance changing the desktop wallpaper on a ...; Question 135: A technician needs to reimage a desktop in an area without n...; Question 136: A user reports that a PC seems to be running more slowly tha...; Question 137: Which of the following is an example of MFA?...; Question 138: A technician is investigating options to secure a small offi...; Question 139: A technician has identified malicious traffic originating fr...; Question 140: A homeowner recently moved and requires a new router for the...; Question 141: A user is unable to access a remote server from a corporate ...; Question 142: A systems administrator is setting up a Windows computer for...; Question 143: Security software was accidentally uninstalled from all serv...; Question 144: A customer calls the help desk asking for instructions on ho...; Question 145: A technician just completed a Windows 10 installation on a P...; Question 146: Which of the following defines the extent of a change?...; Question 147: Which of the following provide the BEST way to secure physic...; Question 148: A technician, who is working at a local office, has found mu...; Question 149: Which of the following OS types provides a lightweight optio...; Question 150: An administrator responded to an incident where an employee ...; Question 151: A systems administrator installed the latest Windows securit...; Question 152: A user added a second monitor and wants to extend the displa...; Question 153: A technician needs to manually set an IP address on a comput...; Question 154: A user contacted the help desk to report pop-ups on a compan...; Question 155: In an organization with a standardized set of installed soft...; Question 156: An engineer is configuring a new server that requires a bare...; Question 157: A user reports a hardware issue to the help desk. Which of t...; Question 158: Which of the following allows access to the command line in ...; Question 159: A technician needs to replace a PC's motherboard. The techni...; Question 160: A customer has a USB-only printer attached to a computer. A ...; Question 161: A technician is troubleshooting an issue that requires a use...; Question 162: A technician is troubleshooting a customer's PC and receives...; Question 163: A technician downloads a validated security tool and notes t...; Question 164: Which of the following is used as a password manager in the ...; Question 165: A technician is working on a way to register all employee ba...; Question 166: A user is having issues with document-processing software on...; Question 167: A small business owner wants to install newly purchased soft...; Question 168: Each time a user tries to go to the selected web search prov...; Question 169: A user enabled a mobile device's screen lock function with p...; Question 170: Which of the following items require special e-waste recycli...; Question 171: Which of the following environments allows for the testing o...; Question 172: Which of the following would most likely be used in a small ...; Question 173: Which of the following command-line tools will delete a dire...; Question 174: A technician needs to ensure that USB devices are not suspen...; Question 175: Which of the following is the MOST basic version of Windows ...; Question 176: Which of the following script types is used with the Python ...; Question 177: A user is attempting to browse the internet using Internet E...; Question 178: A company acquired a local office, and a technician is attem...; Question 179: A technician is replacing the processor in a desktop compute...; Question 180: Which of the following should be used to control security se...; Question 181: A technician found that an employee is mining cryptocurrency...; Question 182: A technician needs to ensure that USB devices are not suspen...; Question 183: A technician is setting up a new laptop. The company's secur...; Question 184: A company needs employees who work remotely to have secure a...; Question 185: A technician is upgrading the backup system for documents at...; Question 186: A user reports seeing random, seemingly non-malicious advert...; Question 187: Which of the following must be maintained throughout the for...; Question 188: Which of the following commands can a technician use to get ...; Question 189: A technician is configuring a SOHO device Company policy dic...; Question 190: A PC is taking a long time to boot. Which of the following o...; Question 191: An IT security team is implementing a new Group Policy that ...; Question 192: Which of the following filesystem types does macOS use?...; Question 193: Which of the following operating systems is considered close...; Question 194: A technician is troubleshooting a PC that has been performin...; Question 195: A technician is troubleshooting a computer with a suspected ...; Question 196: A technician is familiar with most personnel at a customer's...; Question 197: During an enterprise rollout of a new application, a technic...; Question 198: A change advisory board authorized a setting change so a tec...; Question 199: A user notices a small USB drive is attached to the user's c...; Question 200: Which of the following is a data security standard for prote...; Question 201: A technician needs to add an individual as a local administr...; Question 202: Which of the following default system tools can be used in m...; Question 203: Which of the following involves sending arbitrary characters...; Question 204: A technician needs administrator access on a Windows worksta...; Question 205: A user's mobile phone has become sluggish A systems administ...; Question 206: Which of the following is the best reason for sandbox testin...; Question 207: A company implemented a BYOD policy and would like to reduce...; Question 208: An administrator is designing and implementing a server back...; Question 209: A user's Windows computer seems to work well at the beginnin...; Question 210: A user attempts to install additional software and receives ...; Question 211: A technician receives a ticket indicating the user cannot re...; Question 212: A technician is configuring a new Windows laptop Corporate p...; Question 213: A customer reported that a home PC with Windows 10 installed...; Question 214: A technician needs to format a USB drive to transfer 20GB of...; Question 215: A user needs assistance changing the desktop wallpaper on a ...; Question 216: A technician has been tasked with troubleshooting audiovisua...; Question 217: When a user is in the office, the user's mobile phone loads ...; Question 218: Which of the following would typically require the most comp...; Question 219: Enabling firewall ACLs may not resolve the issue if the fire...; Question 220: Which of the following environmental factors are most import...; Question 221: The courts determined that a cybercrimes case could no longe...; Question 222: A technician receives a call from a user who is unable to op...; Question 223: A remote user is having issues accessing an online share. Wh...; Question 224: A user calls the help desk to report that none of the files ...; Question 225: A user's smartphone data usage is well above average. The us...; Question 226: A remote user contacts the help desk about an email that app...; Question 227: A technician is troubleshooting a customer's PC and receives...; Question 228: A technician receives a call from a user who is on vacation....

Question 110/228

LEAVE A REPLY

Download PDF File