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A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to most likely resolve the issue?
Correct Answer: C
Step by Step Detailed Comprehensive Explanation with All CompTIA References: Analysis of the Problem: Multiple peripherals are non-functional, and the USB-C hub is a common point of failure. Option Evaluation: A: Verify the AC adapter voltage: Power issue could cause shutdowns, not device failure. Incorrect. B: Repair the operating system: Not relevant since alternate devices are tested. Incorrect. C: Replace the user's USB-C hub: Faulty hubs cause multiple peripheral failures. Correct. D: Reinstall the drivers for affected devices: Driver issues wouldn't affect all peripherals. Incorrect. E: Make sure the printer is not drawing too much power: This is uncommon for peripherals via a hub. Incorrect. Reference: USB-related troubleshooting in Domain 5.1 and peripheral failures.