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A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?
Correct Answer: B
If a smartphone repeatedly loses connection to a home Wi-Fi network and the common troubleshooting steps like restarting the device, rebooting the router, and resetting the Wi-Fi settings have not resolved the issue, updating the smartphone's operating system (OS) could be the next logical step. OS updates often include fixes for known bugs and improvements in connectivity and compatibility with network hardware, which could resolve persistent connection issues. References: * CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically the sections related to troubleshooting mobile devices and connectivity issues, which would cover the importance of maintaining updated OS versions for optimal performance and compatibility. * General troubleshooting approaches for mobile devices, with an emphasis on the role of software updates in resolving connectivity and performance issues.