220-1101 Exam Dumps | A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following

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CompTIA.220-1101.v2023-09-05.q117
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Question 61/117

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

A. Inquire about environmental or infrastructure changes.

B. Conduct external or internal research based on symptoms.

C. Establish a plan of action to resolve the problem and implement the solution.

D. Document the findings, actions, and outcomes.

Correct Answer: C

Explanation
Once the technician has determined that the power supply is likely to be defective, they should establish a plan of action to resolve the problem. This may include replacing the power supply or further testing to confirm that it is indeed defective. After establishing a plan of action, the technician should implement the solution and verify that it has resolved the issue.

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