220-1101 Exam Dumps | A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner

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CompTIA A+ Certification Exam: Core 1
CompTIA.220-1101.v2022-10-13.q25
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Question 14/25

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

A. Inquire about possible changes.

B. Attempt to clean the scanner.

C. File a damage report.

D. Requisition a new scanner.

Correct Answer: B

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