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Question 6/171
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Correct Answer:
- Question List (171q)
- Question 1: A small office's wireless network was compromised recently b...
- Question 2: A technician is setting up a SOHO router for a customer. Per...
- Question 3: A technician is using a CLI to perform tasks on a Windows OS...
- Question 4: A user has installed two new drives in one of the computers ...
- Question 5: A user notices recent print jobs are not printing to the loc...
- 3 commentQuestion 6: Welcome to your first day as a Fictional Company. LLC helpde...
- Question 7: To which of the following should a technician ground an ESD ...
- Question 8: Which of the following security concepts can be overcome thr...
- Question 9: A network administrator recently learned users have been acc...
- Question 10: A technician needs to ensure users are prompted or warned wh...
- Question 11: A business unit wants to upgrade the current version of its ...
- Question 12: A technician has just finished installing a secondary OS on ...
- Question 13: Several users at an office have noticed their computers have...
- Question 14: Which of the following has the ability to allow or deny POP3...
- Question 15: A technician is setting up a SOHO wireless network for a hea...
- Question 16: A project team is organized to implement a new wireless solu...
- Question 17: A network administrator has noticed unusual activity with a ...
- Question 18: Which of the following is the amount of memory a user is lim...
- Question 19: A home user reports slow computer performance and applicatio...
- Question 20: After a security audit, a technician is tasked with implemen...
- Question 21: A company needs a software package for a new branch office. ...
- Question 22: Which of the following operating systems has versions for se...
- 1 commentQuestion 23: A technician is troubleshooting a home WiFi router that is u...
- Question 24: A technician is encrypting the company's laptops using BitLo...
- Question 25: Which of the following user types should be used in a Window...
- Question 26: Which of the following OS installation types would a technic...
- Question 27: A technician recently installed a new secondary hard drive i...
- Question 28: Joe, a customer, has informed a Tier 2 help desk technician ...
- 4 commentQuestion 29: A technician has installed two new drives in a computer in t...
- Question 30: The IT department has installed new software in the folder C...
- 1 commentQuestion 31: Joe, a mobile device user, reached his monthly quota of data...
- Question 32: Which of the following would a technician use to store memor...
- Question 33: A technician needs to connect to a server using a secure ter...
- Question 34: A technician responds to a report that a user's desktop is o...
- Question 35: An end user reports a Windows computer is infected with a vi...
- Question 36: Which of the following file types should be opened when exec...
- Question 37: A technician is contacted by a user who is working from home...
- Question 38: A user received a call from a bank to confirm a wire transfe...
- 1 commentQuestion 39: A technician receives a security alert stating a vendor has ...
- Question 40: An end user's PC is taking a long time to boot. Which of the...
- Question 41: A user reports that a cell phone application is loading slow...
- Question 42: Joe, a user. is unable to log into a laptop using his proper...
- Question 43: A technician responds to a call from a user who claims to ha...
- Question 44: An end user's laptop Is not as fast as when it was first pur...
- Question 45: An administrator in the office must conned to a server at ho...
- 1 commentQuestion 46: Ann, a network engineer, wants to use FTP to back up and pus...
- Question 47: A desktop technician needs to replace a laptop's SSD. Which ...
- Question 48: A new user has joined a company, and human resources has giv...
- Question 49: A user has changed the MAC address of a laptop to gain acces...
- Question 50: A customer's computer is powered on and working, but the cus...
- Question 51: A client wants a technician to create a PC naming convention...
- Question 52: When a user browses to a favorite website on a Windows lapto...
- Question 53: A customer is shopping for a new tablet. The customer is pri...
- Question 54: When users turn on or reboot their machines, many of the com...
- Question 55: Which of the following should a technician do FIRST before o...
- Question 56: A wireless access point is going to be configured in a small...
- Question 57: Which of the following installation types would require the ...
- 2 commentQuestion 58: A technician is troubleshooting a print issue on a Windows c...
- Question 59: A help desk technician needs to make administrative changes ...
- Question 60: A technician configures a switch for an enterprise to use 80...
- Question 61: An administrator wants to search a file on a Linux server fo...
- Question 62: Which of the following is a community supported, open source...
- Question 63: A user is receiving a large number of suspicious emails, man...
- Question 64: Joe. a technician, receives notification that a share for pr...
- Question 65: A technician was alerted by IT security of a potentially inf...
- Question 66: A technician is selling up a new virtualization server which...
- Question 67: A technician wants to write a script that will check data li...
- Question 68: A technician wants to deploy a solution to manage a computer...
- Question 69: A SOHO user calls a technician and wants to secure a home ne...
- Question 70: Which of the following would MOST likely contain troubleshoo...
- 1 commentQuestion 71: A user's Windows laptop has become consistently slower over ...
- Question 72: A technology team is creating limits and guidelines for the ...
- 1 commentQuestion 73: A user brings in a home desktop computer for cleaning. Upon ...
- Question 74: A technician is installing Windows 7 64-bit OS on a VM but k...
- Question 75: Which of the following Microsoft operating systems defaults ...
- Question 76: A user receives an email on a company smartphone. When tryin...
- Question 77: Following instructions from the help desk, a company employe...
- Question 78: Which of the following is an authentication protocol that ca...
- 1 commentQuestion 79: A customer's smartphone has been overheating frequently and ...
- Question 80: A company wants to move the contents of its users' My Docume...
- 1 commentQuestion 81: A workstation needs to be hardened against brute force attac...
- Question 82: While troubleshooting a software error on a user's computer,...
- Question 83: An employee is taking a credit card payment over the phone, ...
- Question 84: A user spills a small amount of toner from a laser printer o...
- Question 85: While preparing a computer that will be issued to a new user...
- Question 86: A user is attempting to open Outlook, Outlook seems to have ...
- Question 87: After receiving a replacement smartphone. a corporate user i...
- Question 88: A technician is attempting to repair a Windows computer that...
- Question 89: A company has hired a new IT firm to manage its network swit...
- Question 90: A technician has set up a new computer for a customer and ne...
- Question 91: Which of the following NTFS security settings overrides all ...
- Question 92: A user's mobile device has slow data speeds. The user first ...
- Question 93: A technician needs to deploy a remote access technology to b...
- Question 94: Ann. an external user, has received several calls from a com...
- Question 95: Which of the following BEST describes the purpose of an ESD ...
- Question 96: Several mobile users are reporting issues connecting to the ...
- Question 97: A remote user has reported a suspicious pop-up. and a techni...
- Question 98: A network administrator has noticed unusual activity with a ...
- Question 99: Following an incident, an administrator is gathering forensi...
- Question 100: A desktop technician is responsible for the OS migration of ...
- Question 101: A user reports malware activity on an isolated workstation u...
- Question 102: Which of the following encryption methods is used by WPA2 to...
- Question 103: Many of the files in a user's network folder have a new file...
- Question 104: A company seized an employee's laptop due to illegal activit...
- Question 105: A customer's computer was turned off overnight, When the cus...
- Question 106: A technician encounters a previously unidentified issue The ...
- Question 107: Which of the following are typically too dangerous to be dis...
- Question 108: A technician repaired a laptop for a customer. The customer ...
- Question 109: A technician accessed a network share from a computer joined...
- Question 110: A special type of ESD-sale vacuum cleaner may be necessary t...
- Question 111: A technician has enabled port security on a switchport. Whic...
- Question 112: A Chief Executive Officer (CEO) is giving a presentation at ...
- Question 113: Which of the following technologies can be utilized in a wir...
- Question 114: Which of the following is used with WPA2 to authenticate wir...
- Question 115: A SOHO user reports desktop applications are performing slow...
- Question 116: A technician scans a computer for malware, and it comes back...
- Question 117: A user's computer is quick to boot up but very slow at login...
- Question 118: A technician is attempting to recover data from a damaged la...
- Question 119: Joe, a user, reports that several of his colleagues have rec...
- Question 120: Which of the following is the MOST secure wireless security ...
- Question 121: Which of the following would MOST likely be used in secure c...
- Question 122: Joe. a customer, requests to have a technician rename his la...
- Question 123: Which of the following provide the BEST security for a serve...
- Question 124: A user is having issues with website access. The user is try...
- Question 125: A technician performs a virus cleaning on a computer that ha...
- Question 126: A user received a brand new mobile device about six months a...
- Question 127: With which of the following types is a man-in-the-middle att...
- Question 128: A new policy requires all users to log on to their corporate...
- Question 129: Company policy states that users must secure their laptops b...
- Question 130: Which of the following may include the use of a password and...
- Question 131: A user who is running Windows 10 logs into a machine and not...
- Question 132: A user's mobile device appears to be losing battery life rap...
- Question 133: Which of the following Windows OS technologies is used to st...
- Question 134: Which of the following steps should a technician take FIRST ...
- Question 135: Which of the following types of social engineering attacks c...
- Question 136: An administrator changed the lite permissions on a Linux ser...
- Question 137: An office building lost power, and the generator started up....
- Question 138: A systems administrator is configuring a new workstation. Wh...
- Question 139: Which of the following would MOST likely be connected to a c...
- Question 140: Which of the following operating systems is based on UNIX so...
- Question 141: A technician is PXE booting a computer. Which of the followi...
- Question 142: A technician needs to manage a Linux workstation remotely. T...
- Question 143: A technician is installing a new system in a facility that r...
- Question 144: An IT professional recently assisted Ann, a customer, with u...
- Question 145: After purchasing an Ultrabook. Ann. a home user, has a techn...
- Question 146: Joe, a user who is travelling for business, reports that his...
- Question 147: Which of the following attack types exploits vulnerabilities...
- Question 148: A user's computer is displaying a black screen. The technici...
- Question 149: Which of the following Windows Enterprise OS version Offers ...
- Question 150: Joe, a user, believes his computer is infected with malware....
- Question 151: A user's computer reports it has many virus infections and d...
- Question 152: A customer recently lost data because it was accidentally de...
- Question 153: A user updated an iOS smartphone and is now having issues co...
- Question 154: A technician is troubleshooting a network connectivity issue...
- Question 155: A technician is able to connect to a website: however, the t...
- Question 156: The medical records department of a local hospital recently ...
- Question 157: Given the following batch file: (Exhibit) Which of the follo...
- Question 158: A technician has been asked to recommend antivirus software ...
- Question 159: A company is upgrading the desktops of all its employees. Us...
- Question 160: A systems administrator created a policy that should create ...
- Question 161: Ann, an employee, has been trying to use a company-issued mo...
- Question 162: A technician is monitoring a network and notices an outage h...
- Question 163: Which of the following is an example of PHI?...
- Question 164: A user who is running Windows XP calls a technician to upgra...
- Question 165: A window appears on a user's screen staling the computer's f...
- Question 166: A remotely managed self-checkout machine in a retail store r...
- Question 167: A technician is acquiring hardware devices and setting up a ...
- Question 168: A technician needs to configure network shares on users' com...
- Question 169: A user is staying at a hotel that only offers Fast Ethernet ...
- Question 170: A network administrator has given a technician documentation...
- Question 171: A customer is presuming manager to get things done on time. ...
Recent Comments (The most recent comments are at the top.)
I had the printer question but it turned out to be an IP address problem. Printer was being assigned an IP via DHCP but it was installed using a "static" IP. I ended up creating a DHCP reservation for it.
So for the High priority ticket, the options would be:
Printing Issues,
Restart Print Spooler,
chkdsk
idk if chkdsk is one but i hope this helps
I feel like this answer is for the thats a low priority rather than the one that involves a Printer, I'd really like to get this one right as it's been bugging me...