Scenario: A Citrix Administrator is investigating an issue in which a user's session does NOT successfully end after closing the last published application. The administrator used Task Manager to inspect the hanging session but could NOT find any relevant information.
Which tool could the administrator use to get further details on orphaned processes in the session?
Correct Answer: B
Explanation
Process Explorer is a tool that can be used to get further details on orphaned processes in the session.
According to the Citrix Virtual Apps and Desktops 7 Deployment and Administration course, Process Explorer can be used to "identify processes that are preventing a session from logging off" (Module
6:Troubleshooting User Connection Issues, Lesson: Troubleshooting Session Logon and Logoff Issues, Slide
8). Additionally, according to the Citrix Virtual Apps and Desktops 7 Administration Exam Guide, one of the objectives is to "use Process Explorer to identify orphaned processes" (Objective 6.3: Troubleshoot Session Logon and Logoff Issues). Therefore, Process Explorer is the correct answer.