Correct Answer: A
Explanation/Reference:
Explanation:
The Database component is required for any Unified CCX deployment and manages access to the database. The Unified CCX Database contains four data stores. They are as follows: The configuration data store contains Unified CCX configuration information such as resources (agents), skills, resource groups, teams, and CSQ information. The repository data store contains user prompts, grammars, and documents. The agent data store contains agent logs, statistics, and pointers to the recording files. The historical data store contains Contact Call Detail Records (CCDRs).
Explanation:
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http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_ 02/ design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-centerexpress/UCCX_BK_C39FDB35
_00_cisco-unified-contact-center-express_chapter_010.html