Explanation/Reference:
Reference: http://www.cisco.com/c/en/us/td/docs/telepresence/cts_admin/1_7/admin/guide/cts_admin/ ctsadmin_cfg.html#wp1064525 Exp: You must be in the Cisco TelePresence room to read the newly requested passcode that shows on the main display.
At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If nothing is entered, the system will inform you that the entry took too long and will exit.
If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at http://tools.cisco.com/ServiceRequestTool/create/, or contact your Cisco technical support representative and provide the representative with the information you have gathered about the problem.
Before You Begin
Make sure that the CTS is not in a call, and that there is only one instance of someone trying to reset the password, otherwise the session will abort.
Procedure
To reset your CTS codec password:
Step 1 SSH into the codec from your laptop.
Step 2 Login with the following:
* Username: pwrecovery
* Password: pwreset
Step 3 The system will ask whether you want to continue. Type Y then return to continue This system will now prepare for password reset and prompt you for a passcode. The new passcode is displayed on the CTS main display, as shown in the following example:
Password reset is now being run
Passcode: 919175
Note The passcode is a randomly generated number and will be different for each login attempt. If you enter the wrong passcode, the system will inform you that the passcode was incorrect and will exit, as shown in the following example. If this happens, repeat Step 1and Step 2.
Note If you are using the CTS with a Cisco Unified Communications Manager, the next time you perform a
"Refresh" or "Reset" from the Cisco Unified CM, the administration account name and password will be reconfigured to the values specified in the Cisco Unified CM device page.