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You are troubleshooting a client problem with a 2.4 GHz WLAN connection. The client is experiencing surprisingly low data rates during the work day. You analyze the workspace outside of business hours and detect a strong signal with a typical noise floor at the client location. During working hours, the user works with a laptop in the area and uses an external USB hard drive for continuous data access. The user also states that the laptop works as expected on her home network. The user working approximately 8 feet away from this client experiences no problems. Based on this information, what is the likely cause of the problem?
Correct Answer: C
Explanation The likely cause of the problem is that the external hard drive is USB 3.0 and is causing a significant increase in the noise floor when in use. USB 3.0 devices are known to generate radio frequency interference (RFI) in the 2.4 GHz band due to their high data transfer rates and harmonics. This RFI can increase the noise floor and degrade the signal-to-noise ratio (SNR) of WLAN devices operating in the same band. This can result in lower data rates, reduced throughput, increased retransmissions, and poor performance. The problem may not occur outside of business hours or on the user's home network because of different usage patterns or environmental factors. References: [CWNP Certified Wireless Network Administrator Official Study Guide: Exam CWNA-107], page 527; [CWNA: Certified Wireless Network Administrator Official Study Guide: Exam CWNA-106], page 497.
