You are working on a TAS for standalone application. The automated tests are developed based on a automation framework that allows interaction with GUI elements using on object orientated API. The GUI elements include menus, buttons, radio buttons, text toolbars and their properties.
Whilst automating a test, you have discovered that the GUI elements of some third party components are not identifiable by the automated tool you are using.
Which of the following is the FIRST step that you take to investigate this issue?