ITILF Exam Dumps | Which of the following provide value to the business from service strategy? 1. Enabling the service provider

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Question 110/323

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their
customer's successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Reduction in the duration and frequency of service outages

A. All of the above

B. 1 and 3 only

C. 1 and 2 only

D. 2 and 3 only

Question List (323q): Question 1: Which Function would provide staff to monitor events in a Ne...; Question 2: Which one of the following would NOT be defined as part of e...; Question 3: What are the three types of metrics that an organization sho...; Question 4: Which process or function is responsible for monitoring acti...; Question 5: What are underpinning contracts used to document?...; Question 6: Which stage of the service lifecycle is MOST concerned with ...; Question 7: Which is an objective of the design coordination process?...; Question 8: Which of the following are managed by facilities management?...; Question 9: Who owns the specific costs and risks associated with provid...; Question 10: Which process has the following objective "Establish new or ...; Question 11: What BEST describes an important principle of communication ...; Question 12: Where would you expect incident resolution targets to be doc...; Question 13: What is most likely to cause a loss of faith in the Service ...; Question 14: Which Problem Management activity helps to ensure that the t...; Question 15: Implementation of IT1L service management requires the prepa...; Question 16: Which process is responsible for recording the current detai...; Question 17: Which statement BEST describes a service request?...; Question 18: Access management is closely related to which other process?...; Question 19: Effective release and deployment management enables the serv...; Question 20: What are the three service provider business models?...; Question 21: Which one of the following includes four stages called Plan,...; Question 22: Which role is responsible for sponsoring, designing and chan...; Question 23: Which one of the following is the BEST definition of an even...; Question 24: "Planning and managing the resources required to deploy a re...; Question 25: Which of the following statement about the service owner is ...; Question 26: Which of the following statements about service asset and co...; Question 27: Access Management is closely related to which other processe...; Question 28: What are sources of best practice?...; Question 29: Which process would you MOST expect to be involved in the ma...; Question 30: Which of the following are CORRECT Service Design Aspects? 1...; Question 31: Which of the following processes contributes MOST to quantif...; Question 32: Which of the following is NOT a recognized example of a serv...; Question 33: Which statement BEST describes the value of service strategy...; Question 34: Which CSI step would defining metrics be appropriate for?...; Question 35: Which of these recommendations is best practice for service ...; Question 36: Which of the following are reasons why ITIL is successful? 1...; Question 37: What is the type of notification that should be sent when a ...; Question 38: Which is an objective of the design coordination process?...; Question 39: What is the name of the group that should review changes tha...; Question 40: Which of the following are objectives of Supplier Management...; Question 41: What BEST defines IT service management?...; Question 42: The remediation plan should be evaluated at what point in th...; Question 43: Which term describes if a service is fit for use?...; Question 44: Which of the following types of service should be included i...; Question 45: Which process is responsible for controlling, recording and ...; Question 46: Which of the following is the correct definition of an outco...; Question 47: Which process would ensure that utility and warranty require...; Question 48: Which of the following is service transition planning and su...; Question 49: When should a known error be raised?...; Question 50: Which problem management activity ensures that a problem can...; Question 51: Which is the first step in the 7 Step Improvement Process?...; Question 52: Which of the following is the BEST description of a Business...; Question 53: Which process is responsible for controlling, recording and ...; Question 54: Which of the following combinations covers all the roles in ...; Question 55: What BEST describes the value of continual service improveme...; Question 56: Which stage of the change management process deals with what...; Question 57: Which of the following describes risk proximity?...; Question 58: Which is the correct explanation of the 'R' role in a RACI m...; Question 59: Can service operation improve efficiency in the business ope...; Question 60: One of the five major aspects of Service Design is the desig...; Question 61: Which process works with incident management to ensure that ...; Question 62: Which one of the following is NOT a characteristic of a proc...; Question 63: Which stage of the service lifecycle includes catalogue mana...; Question 64: What is the PRIMARY process for strategic communication with...; Question 65: Which process is responsible for frequently occurring change...; Question 66: Which of the following is an enabler of best practice?...; Question 67: Undertaking a gap analysis is a key activity within which pa...; Question 68: Which of the following is the BEST description of a centrali...; Question 69: What are the categories of events described in the ITIL serv...; Question 70: In Service Operation, if too much emphasis is placed on 'Sta...; Question 71: Which of the following correctly states the relationship bet...; Question 72: Which one of the following does service metrics measure?...; Question 73: Which process is used to compare the value that new services...; Question 74: In which core publication can you find detailed descriptions...; Question 75: Which service transition process provides guidance about con...; Question 76: The BEST description of the guidance provided by Service Des...; Question 77: Application Management plays a role in all applications. One...; Question 78: Which of the following CANNOT be stored and managed by a too...; Question 79: Which of the following areas would technology help to suppor...; Question 80: Which process is responsible to provide and maintain accurat...; Question 81: What is the BEST definition of an internal service?...; Question 82: What are the processes within Service Operation?...; Question 83: Which of the following statements is CORRECT? (1) The only p...; Question 84: How does Problem Management work with Change Management?...; Question 85: Which one of the following do major incidents require?...; Question 86: Which of these statements about resources and capabilities i...; Question 87: Which of the following is one of the primary objectives of S...; Question 88: Which of the following areas would not be supported by a Ser...; Question 89: To add value to the business, what are the four reasons to m...; Question 90: Which statement about internal customers is CORRECT?...; Question 91: Which one of the following is the BEST description of a serv...; Question 92: Which process is responsible for low risk, frequently occurr...; Question 93: Which of the following are aspects of Service Design? (1) Ar...; Question 94: Which is a responsibility of a customer within the service l...; Question 95: Which of the following are within the scope of service asset...; Question 96: Which of the following would commonly be in a contract under...; Question 97: Which of the following are benefits to the business of imple...; Question 98: Which of the following should NOT be a concern of Risk Manag...; Question 99: Which is an example of improving service utility using servi...; Question 100: Which of the following is MOST concerned with the design of ...; Question 101: Why is it important for service providers to understand patt...; Question 102: Which one of the following statements about incident reporti...; Question 103: Which is NOT an example of a pattern of business activity (P...; Question 104: Which statement about services is CORRECT?...; Question 105: Where are the details of core and enhancing services provide...; Question 106: Which is the CORRECT activity to carry out the "How do we ge...; Question 107: Which statement about the known error database (KEDB) is COR...; Question 108: A process owner is responsible for which of the following? 1...; Question 109: Which tool helps with defining accountability and responsibi...; Question 110: Which of the following provide value to the business from se...; Question 111: Which statement about metrics is CORRECT?...; Question 112: Which of the following items would commonly be on the agenda...; Question 113: Which of the following service desk organizational structure...; Question 114: Which process is responsible for dealing with complaints, co...; Question 115: Which reason describes why ITIL is so successful?...; Question 116: What is the pre-authorized change known as?...; Question 117: Which of the following is NOT an example of Self-Help capabi...; Question 118: What are customers of IT services who work in the same organ...; Question 119: Before embarking on the 7-step Continual Service Improvement...; Question 120: What are customers of an IT service provider who purchase se...; Question 121: Which one of the following is the CORRECT set of steps for t...; Question 122: What is the BEST description of the CSI register?...; Question 123: Which one of the following is NOT the responsibility of serv...; Question 124: Which of the following provides the PRIMARY source of guidan...; Question 125: Which statement BEST describes the stakeholders in service m...; Question 126: Contracts relating to an outsourced Data Centre would be man...; Question 127: What can be used to help determine the impact level of a pro...; Question 128: Which process is responsible for managing all service reques...; Question 129: What are Request Models used for?...; Question 130: Which of the following statements about processes is INCORRE...; Question 131: Which one of the following is the BEST description of the pu...; Question 132: Which of the following statements MOST correctly identifies ...; Question 133: Staff in an IT department are experts in managing specific t...; Question 134: What is a RACI model used for?; Question 135: Availability management is directly responsible for the avai...; Question 136: What body exists to support the authorization of changes and...; Question 137: Which of the following statements about standard changes are...; Question 138: A single Release unit, or a structured set of Release units ...; Question 139: What is the result of carrying out an activity, following a ...; Question 140: When can a known error record be raised? 1. At any time it w...; Question 141: When is it confirmed if a project's objectives have been ach...; Question 142: What is the BEST description of the purpose of the service o...; Question 143: Which role is responsible for carrying out the activities of...; Question 144: Which areas are NOT measured by process KPIs? 1. Technology ...; Question 145: Which of the following BEST describes a Change Authority?...; Question 146: Which one of the following can help determine the level of i...; Question 147: Which of the following is the BEST definition of an Incident...; Question 148: Which of the following availability management activities is...; Question 149: Which ITIL process is used to restore normal service operati...; Question 150: Which of the following statements is CORRECT?...; Question 151: Which one of the following is the purpose of service level m...; Question 152: Which of the following statements about processes is INCORRE...; Question 153: What BEST describes the value of service operation to the bu...; Question 154: Which of the following BEST describes technical management?...; Question 155: What must a service level agreement (SLA) define?...; Question 156: Which are phases of the release and deployment process? 1. R...; Question 157: Which is the correct combination of items that makes up an I...; Question 158: How is the Service Catalogue used to add value to the servic...; Question 159: Which of the following is NOT an objective of the operations...; Question 160: Effective Service Transition can significantly improve a ser...; Question 161: Which statement BEST represents the guidance on incident log...; Question 162: Which of the following are types of service defined in ITIL?...; Question 163: Which is an important principle of communication in service ...; Question 164: The consideration of value creation is a principle of which ...; Question 165: What type of services are NOT directly used by the business ...; Question 166: Which is the BEST definition of a supplier?...; Question 167: Which is used to assess business demand for services?...; Question 168: Which of the following identifies the purpose of design coor...; Question 169: Which of the following activities are helped by recording re...; Question 170: Which of the following provide value to the business from se...; Question 171: What should be documented as part of every process?...; Question 172: Which of the following activities are performed by a desk? 1...; Question 173: Which of the following questions does Service Strategy help ...; Question 174: Access management is responsible for executing the policies ...; Question 175: Which statement about the 'four Ps" of service design is COR...; Question 176: Which of the following is an objective of business relations...; Question 177: Which of the following are objectives of service level manag...; Question 178: A process owner has been identified with an "I" in a RACI ma...; Question 179: What is an objective of event management?...; Question 180: Where would all the possible service improvement opportuniti...; Question 181: What service could include a differentiation as an "exciteme...; Question 182: Which describes a proactive trigger for problem management?...; Question 183: The multi-level SLA' is a three-layer structure. Which one o...; Question 184: Which of the following is the BEST reason for categorizing i...; Question 185: A known error has been created after diagnosis of a problem ...; Question 186: Which of the following would NOT be contained in a release p...; Question 187: Which of the following CANNOT be provided by a tool?...; Question 188: Which of the following statements is CORRECT?...; Question 189: In many organizations the role of Incident Manager is assign...; Question 190: Which BEST describes a situation in which the emergency chan...; Question 191: Which one of the following statements is CORRECT?...; Question 192: What does the continual service improvement (CSI) approach e...; Question 193: What guidance does ITIL give on the frequency of production ...; Question 194: Which of the following is the BEST definition of an event?...; Question 195: The group that authorizes changes that must be installed fas...; Question 196: What type of baseline captures the structure, contents and d...; Question 197: Which two processes will contribute MOST to enabling effecti...; Question 198: Service design emphasizes the importance of the "Four Ps". T...; Question 199: Which is NOT a structure of service desk that is described i...; Question 200: The definitive media library is the responsibility of:...; Question 201: Which areas of service management can benefit from automatio...; Question 202: Which of the following is NOT an objective of the Operations...; Question 203: Which statement about change management is CORRECT?...; Question 204: Which of the following would be examined by a major problem ...; Question 205: What does the 'C' in 'RACI' refer to?...; Question 206: Which of the following statements is INCORRECT?...; Question 207: An IT department is under pressure to cut costs. As a result...; Question 208: What is defined as the ability of a service, component or co...; Question 209: "Service Management is a set of specialized organizational c...; Question 210: Which process is responsible for discussing reports with cus...; Question 211: Which one of the following is the BEST definition of reliabi...; Question 212: What is the CORRECT definition of service management?...; Question 213: As a strategic tool for assessing the value of IT services, ...; Question 214: Which formal agreement minimizes the risk of disputes that c...; Question 215: Which part of the service lifecycle is responsible for coord...; Question 216: An incident is proving difficult to resolve. A technician in...; Question 217: Which process has the purpose to ensure that, by managing th...; Question 218: Which three types of metric support Continual Service Improv...; Question 219: Ensuring that the confidentiality, integrity and availabilit...; Question 220: Which statement is CORRECT?; Question 221: Which is an example of how service automation assists servic...; Question 222: Which of the following statements about communication within...; Question 223: Which types of communication would the functions within serv...; Question 224: Which one of the following answers shows two of the activiti...; Question 225: Which process will regularly anal0yse incident data to ident...; Question 226: Which of the following is the BEST definition of a Risk?...; Question 227: Where should the details of a workaround be documented?...; Question 228: A known IT service stops performing during normal business h...; Question 229: What is a characteristic of a process?...; Question 230: ITSM concepts are often described in the context of only one...; Question 231: Why are public frameworks, such as 1TIL, attractive when com...; Question 232: Which of the following should be done when closing an incide...; Question 233: Which statement about stakeholders is TRUE?...; Question 234: Defining the processes needed to operate a new service is pa...; Question 235: Which function or process would provide staff to monitor eve...; Question 236: Which of the following sentences BEST describes a Standard C...; Question 237: Which is NOT a purpose of a Product Description?...; Question 238: Which of the following is NOT one of the five individual asp...; Question 239: Which part of ITIL provides guidance in adapting good practi...; Question 240: What do customers NOT have ownership of when receiving value...; Question 241: What would you call the groups of people who have an interes...; Question 242: Which one of the following is NOT a responsibility of the se...; Question 243: Which describes an interface of incident management with ser...; Question 244: What do customer perceptions and business outcomes help to d...; Question 245: Which of the following are included within Release and Deplo...; Question 246: Which is responsible for the production of the service desig...; Question 247: Which is the correct definition of a customer facing service...; Question 248: Which of the following BEST describes a problem?...; Question 249: Which statement should NOT be part of the value proposition ...; Question 250: Which of the following should be considered when designing m...; Question 251: Which are the elements of process control?...; Question 252: Understanding the level of risk during and after change and ...; Question 253: Which is the correct combination of Service Management terms...; Question 254: What BEST describes the value of service design to the busin...; Question 255: How is a service delivered between departments of same organ...; Question 256: Consider the following list: 1. Change authority 2. Change m...; Question 257: Which process is responsible for sourcing and delivering com...; Question 258: Within service design, what is the key output handed over to...; Question 259: What is the entry point or the first level of the V model?...; Question 260: Who is responsible for ensuring that the request fulfillment...; Question 261: What is part of a configuration management system (CMS)? 1. ...; Question 262: What processes represent the scope of financial management f...; Question 263: Which statement about the service portfolio is TRUE?...; Question 264: Which one of the following are the two primary elements that...; Question 265: Which is a reason why incident management interfaces with se...; Question 266: Which Function would provide staff to monitor events in an O...; Question 267: Which two elements of financial management for IT services a...; Question 268: What should a service design package (SDP) be produced for? ...; Question 269: Which one of the following is a correct definition of a supp...; Question 270: Where should the definitive authorized versions of all media...; Question 271: In service design, which term describes services, technologi...; Question 272: Which one of the following would NOT involve event managemen...; Question 273: Which of the following is NOT a source of best practice?...; Question 274: Which statement about IT service-management is CORRECT?...; Question 275: Which of the following is concerned with fairness and transp...; Question 276: Which of the following should be documented in an incident m...; Question 277: Which statement about Service Asset and Configuration Manage...; Question 278: How is a service delivered between departments of the same o...; Question 279: Within the Continual Service Improvement (CSI) 7 step improv...; Question 280: Which of the following is the best definition of service man...; Question 281: What is a change of state that has significance for the mana...; Question 282: Which statement BEST describes the purpose of release and de...; Question 283: Which is a supplier category?; Question 284: Which stage of the service lifecycle identifies, defines and...; Question 285: What three elements make up the Service Portfolio?...; Question 286: Which of the following do Service Metrics measure?...; Question 287: Which of the following BEST describes service strategies val...; Question 288: Which one of the following is the BEST description of a majo...; Question 289: Which stage of the service lifecycle includes the scope of s...; Question 290: Which process has the following objective, 'Produce service ...; Question 291: In the phrase "People, Processes, Products and Partners". Pr...; Question 292: Which of the following statements about the Service Portfoli...; Question 293: Which Service Design process makes the most use of data supp...; Question 294: Which process is involved in monitoring an IT service and de...; Question 295: The BEST description of the purpose of Service Operation is?...; Question 296: Which of the following activities would be performed by a pr...; Question 297: Which one of the following activities are carried out during...; Question 298: A Service design package (SDP) would normally be produced fo...; Question 299: Order the following continual service improvement (CSI) impl...; Question 300: The difference between a Service Level Agreement (SLA) and a...; Question 301: Removing or restricting rights to use an IT Service is the r...; Question 302: Which is a definition of a risk cause?...; Question 303: What is the ITIL guidance relating to the closure of resolve...; Question 304: Which BEST describes the purpose of the CSI register?...; Question 305: Access management is responsible for implementing policies d...; Question 306: What MAIN factors are considered to assess the priority of a...; Question 307: At which stage of the service lifecycle should the processes...; Question 308: In terms of adding value to the business, which one of the f...; Question 309: Which one of the following is NOT an aim of the change manag...; Question 310: Which is NOT a service desk type described in the ITIL servi...; Question 311: Which of the following are the MAIN objectives of incident m...; Question 312: Which process would you MOST expect to be involved in the ma...; Question 313: Which process monitors and improves the performance of the s...; Question 314: Which of the following is NOT a purpose of Service Transitio...; Question 315: The MAIN purpose of the Service Portfolio is to describe ser...; Question 316: What is the act of transforming resources and capabilities i...; Question 317: Which of the following is NOT defined as part of every proce...; Question 318: Which of the following does the Availability Management proc...; Question 319: What is the definition of an Alert?...; Question 320: The addition, modification or removal of an authorized, plan...; Question 321: Which of the following would commonly be found in a contract...; Question 322: Which of the following BEST describes an operational level a...; Question 323: Which is the CORRECT list of the three levels of a multi-lev...

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