ITILF Exam Dumps | What are Request Models used for?

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Question 144/309

What are Request Models used for?

A. Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote

B. Identifying frequently received user requests and defining how they should be handled

C. Modeling arrival rates and performance characteristics of service requests

D. Capacity Management

Question List (309q): Question 1: Which is the CORRECT description of an outcome?...; Question 2: From the perspective of the service provider, who is the per...; Question 3: What are customers of an IT service provider who purchase se...; Question 4: Where would you expect incident resolution targets to be doc...; Question 5: Which of the following activities are helped by recording re...; Question 6: In which core publication can you find detailed descriptions...; Question 7: What are the three types of metrics that an organization sho...; Question 8: Identify the input to the Problem Management process....; Question 9: What is the BEST definition of a definitive media library?...; Question 10: A single Release unit, or a structured set of Release units ...; Question 11: Which is an objective of access management?...; Question 12: There are four types of metrics that can be used to measure ...; Question 13: Which of the following are types of service defined in ITIL?...; Question 14: Which part of the service lifecycle is responsible for coord...; Question 15: Which one of the following is NOT the responsibility of serv...; Question 16: When is it confirmed if a project's objectives have been ach...; Question 17: Which of the following statements about processes is INCORRE...; Question 18: What is defined as the ability of a service, component or co...; Question 19: Which process has the purpose to ensure that, by managing th...; Question 20: Effective Service Transition can significantly improve a ser...; Question 21: Which phase of the ITIL lifecycle provides the following ben...; Question 22: An IT department is under pressure to cut costs. As a result...; Question 23: Which of the following is the best definition of IT service ...; Question 24: Which one of the following activities is NOT part of the Dem...; Question 25: Which process is involved in monitoring an IT service and de...; Question 26: Which of the following processes contributes MOST to quantif...; Question 27: Which of the following would be carried out as part of a pos...; Question 28: Which process is responsible for providing the rights to use...; Question 29: Which of the following is NOT an example of Self-Help capabi...; Question 30: Where should the details of a workaround be documented?...; Question 31: Which one of the following is the purpose of service level m...; Question 32: Which of the following identify the purpose of business rela...; Question 33: What type of services are NOT directly used by the business ...; Question 34: Which statement about the service portfolio is TRUE?...; Question 35: Which of the following statements is INCORRECT?...; Question 36: What are the categories of events described in the ITIL serv...; Question 37: What guidance does ITIL give on the frequency of production ...; Question 38: Which of the following statements about incident reporting a...; Question 39: Who has the responsibility for review and risk analysis of a...; Question 40: Which one of the following is concerned with policy and dire...; Question 41: The definitive media library is the responsibility of:...; Question 42: "Planning and managing the resources required to deploy a re...; Question 43: Which is the CORRECT activity to carry out the "How do we ge...; Question 44: Which of the following is an objective/are objectives of the...; Question 45: Which of the following areas would not be supported by a Ser...; Question 46: What is the PRIMARY process for strategic communication with...; Question 47: Which Function would provide staff to monitor events in an O...; Question 48: When should tests for a new service be designed?...; Question 49: Which of the following is the BEST definition of an event?...; Question 50: What BEST defines roles and responsibilities in relation to ...; Question 51: Customer perceptions and business outcomes help lo define wh...; Question 52: Where are the details of core and enhancing services provide...; Question 53: IT Service Continuity strategy should be based on: (1) Desig...; Question 54: Which of the following should NOT be a concern of Risk Manag...; Question 55: Which of the following does the Availability Management proc...; Question 56: Which process would maintain policies, standards and models ...; Question 57: What is the primary focus of the business management?...; Question 58: One of the five major aspects of Service Design is the desig...; Question 59: Which one of the following statements about incident reporti...; Question 60: Which function or process would provide staff to monitor eve...; Question 61: Which one of the following is the BEST description of a serv...; Question 62: What is a service delivered between two business units in th...; Question 63: Which one of the following activities would be performed by ...; Question 64: Which of the following should be available to the Service De...; Question 65: What type of improvement should be achieved by using the Dem...; Question 66: Remediation planning is BEST described in which of the follo...; Question 67: Access Management is closely related to which other processe...; Question 68: Who owns the specific costs and risks associated with provid...; Question 69: Which of these recommendations is best practice for service ...; Question 70: Which of the following BEST describes a Change Authority?...; Question 71: Which of the following identifies the purpose of design coor...; Question 72: How is a service delivered between departments of the same o...; Question 73: Access management is closely related to which other process?...; Question 74: Implementation of IT1L service management requires the prepa...; Question 75: What are underpinning contracts used to document?...; Question 76: What is the BEST description of an operational level agreeme...; Question 77: Which of these is NOT a responsibility of Application Manage...; Question 78: Which of the following statements about processes is INCORRE...; Question 79: Which processes are responsible for the regular review of un...; Question 80: Which one of the following is the BEST definition of an even...; Question 81: The positive effect that customers perceive a service can ha...; Question 82: Which of the following are valid parts of the service portfo...; Question 83: Which of the following is NOT an objective of Continual Serv...; Question 84: Defining the processes needed to operate a new service is pa...; Question 85: What is the BEST description of an external customer?...; Question 86: Which one of the following is an objective of release and de...; Question 87: In which of the following areas would ITIL complementary gui...; Question 88: What are the two MAJOR activities in problem management?...; Question 89: Which of the following is NOT a recognized example of a serv...; Question 90: Identity and Rights are two major concepts involved in which...; Question 91: Event management, problem management, access management and ...; Question 92: Which of the following defines the level of protection in In...; Question 93: Which statement about the emergency change advisory board (E...; Question 94: The Supplier Management process includes: (1) Service Design...; Question 95: Which one of the following provides the CORRECT list of proc...; Question 96: Check, Act and Plan are three of the stages of the Deming Cy...; Question 97: An incident is proving difficult to resolve. A technician in...; Question 98: Which one of the following is an objective of service transi...; Question 99: What type of record should you raise when a problem diagnosi...; Question 100: Which one of the following are the two primary elements that...; Question 101: Which Functions are included in IT operations management?...; Question 102: Which of the following is NOT an objective of request fulfil...; Question 103: Which of the following BEST describes a problem?...; Question 104: What should be documented as part of every process?...; Question 105: Which of the following is the best definition of service man...; Question 106: In the phrase "People, Processes, Products and Partners". Pr...; Question 107: Which of the following activities are performed by a desk? 1...; Question 108: The remediation plan should be evaluated at what point in th...; Question 109: Which of the following are benefits to the business of imple...; Question 110: Which of the following are aspects of Service Design? (1) Ar...; Question 111: Looking for ways to improve process efficiency and cost effe...; Question 112: Which of the following statements is CORRECT for every proce...; Question 113: What is the Service Pipeline?; Question 114: What are the processes within Service Operation?...; Question 115: Which one of the following is it the responsibility of suppl...; Question 116: What BEST defines serviceability?...; Question 117: Which one of the following activities does application manag...; Question 118: Which one of the following is the BEST description of a rela...; Question 119: Which of the following is not a service desk type recognized...; Question 120: What are the three service provider business models?...; Question 121: Which process analyses services that are no longer viable an...; Question 122: Which process is responsible for sourcing and delivering com...; Question 123: Which one of the following statements is CORRECT?...; Question 124: Which one of the following is the BEST description of a majo...; Question 125: Which of the following provides resources to resolve operati...; Question 126: Which one of the following is the BEST definition of reliabi...; Question 127: Which of the following statements about standard changes are...; Question 128: Which stage of the service lifecycle includes the scope of s...; Question 129: What would be the next step in the continual service improve...; Question 130: Which process would ensure that utility and warranty require...; Question 131: Where would all the possible service improvement opportuniti...; Question 132: Which of the following activities are performed by a service...; Question 133: Which of the following identifies the purpose of service tra...; Question 134: Which process is responsible to provide and maintain accurat...; Question 135: A plan for managing the end of a supplier contract should be...; Question 136: In terms of adding value to the business, which one of the f...; Question 137: The BEST processes to automate are those that are:...; Question 138: Which of the following statements correctly states the relat...; Question 139: Which of the following is the BEST description of a centrali...; Question 140: Which of the following is NOT defined as part of every proce...; Question 141: What is the primary focus of business capacity management?...; Question 142: Which of the following would commonly be in a contract under...; Question 143: Which Problem Management activity helps to ensure that the t...; Question 144: What are Request Models used for?...; Question 145: The addition, modification or removal of an authorized, plan...; Question 146: Ensuring that the confidentiality, integrity and availabilit...; Question 147: As a strategic tool for assessing the value of IT services, ...; Question 148: Which one of the following is the BEST description of a serv...; Question 149: Where should the following information be stored? 1. The exp...; Question 150: What is most likely to cause a loss of faith in the Service ...; Question 151: What are the publications that provide guidance specific to ...; Question 152: Where should the definitive authorized versions of all media...; Question 153: Which two elements of financial management for IT services a...; Question 154: Which of the following is the BEST description of a service-...; Question 155: Which stage of the service lifecycle is MOST concerned with ...; Question 156: "Service Management is a set of specialized organizational c...; Question 157: Contracts relating to an outsourced Data Centre would be man...; Question 158: Which of the following statement about the service owner is ...; Question 159: Configuration Management Databases (CMDBs) and the Configura...; Question 160: Which of the following statements MOST correctly identifies ...; Question 161: Which role is accountable for the operational management of ...; Question 162: Which three types of metric support Continual Service Improv...; Question 163: Which of the following provide value to the business from se...; Question 164: Which of the following should be done when closing an incide...; Question 165: Which of the following statements describes the objectives o...; Question 166: Which is used to assess business demand for services?...; Question 167: The group that authorizes changes that must be installed fas...; Question 168: Which of the following is an example of self-help capabiliti...; Question 169: Order the following continual service improvement (CSI) impl...; Question 170: Which Function would provide staff to monitor events in a Ne...; Question 171: Which of the following is concerned with fairness and transp...; Question 172: In which core ITIL publication can you find detailed descrip...; Question 173: What is the BEST description of the purpose of the service o...; Question 174: Which of the following statements about the Service Portfoli...; Question 175: Which process is responsible for eliminating recurring incid...; Question 176: Who is responsible for ensuring that the request fulfillment...; Question 177: A configuration model can be used to help (1) Assess the imp...; Question 178: Which of the following would NOT be contained in a release p...; Question 179: Which is the correct combination of Service Management terms...; Question 180: Which process is responsible for controlling, recording and ...; Question 181: Which of the following is NOT an objective of the Operations...; Question 182: Which of the following is NOT a source of best practice?...; Question 183: Which is the BEST definition of a Configuration Item (CI)?...; Question 184: Removing or restricting rights to use an IT Service is the r...; Question 185: Which of the following is commonly found in a contract under...; Question 186: Which of these would fall outside the scope of a typical ser...; Question 187: Which of the following is the CORRECT definition of a Releas...; Question 188: Which of the following is the BEST definition of a Risk?...; Question 189: Which of the following are sources of best practice? 1. Acad...; Question 190: Which one of the following would NOT involve event managemen...; Question 191: Which of the following are benefits to the business of imple...; Question 192: Which of the following are within the scope of service asset...; Question 193: Which of the following is a responsibility of Supplier Manag...; Question 194: Which process is responsible for low risk, frequently occurr...; Question 195: Which of the following is the correct definition of an outco...; Question 196: Which of the following is NOT an objective of the operations...; Question 197: Which one of the following is NOT an objective of problem ma...; Question 198: Which process is responsible for ensuring that appropriate t...; Question 199: Which of the following areas would technology help to suppor...; Question 200: What BEST describes the value of service transition to the b...; Question 201: Which part of ITIL provides guidance in adapting good practi...; Question 202: From the perspective of the service provider, what is the pe...; Question 203: Which process would you MOST expect to be involved in the ma...; Question 204: Which process would seek to understand levels of customer sa...; Question 205: How is the Service Catalogue used to add value to the servic...; Question 206: Which of the following statements is CORRECT?...; Question 207: Which is a definition of a risk cause?...; Question 208: How many people should be accountable for a process as defin...; Question 209: With which process is problem management likely to share cat...; Question 210: A Service design package (SDP) would normally be produced fo...; Question 211: The difference between a Service Level Agreement (SLA) and a...; Question 212: Which is a recommended response type to respond to either a ...; Question 213: The BEST description of the purpose of Service Operation is?...; Question 214: What is an objective of event management?...; Question 215: What should a release policy include?...; Question 216: Which process has the following objective "Establish new or ...; Question 217: In Service Operation, if too much emphasis is placed on 'Sta...; Question 218: Which of the following statements about service asset and co...; Question 219: Which process lists "Understanding patterns of business acti...; Question 220: Which one of the following is the BEST description of the pu...; Question 221: Which of the following can include steps that will help to r...; Question 222: What BEST describes an important principle of communication ...; Question 223: What is a RACI model used for?; Question 224: In which document would you expect to see an overview of act...; Question 225: Which one of the following is NOT a responsibility of the se...; Question 226: Which is an objective of the design coordination process?...; Question 227: Which of the following would be defined as part of every pro...; Question 228: Which of the following would be most useful in helping to im...; Question 229: Which is NOT a purpose of a Product Description?...; Question 230: Which of these should a change model include? 1. The steps t...; Question 231: Service Design emphasizes the importance of the 'Four Ps'. W...; Question 232: What are the categories of event described in the ITIL servi...; Question 233: Which one of the following is NOT a characteristic of a proc...; Question 234: Which one of the following is the BEST description of a serv...; Question 235: Which of the following is one of the primary objectives of S...; Question 236: Which is the first step in the 7 Step Improvement Process?...; Question 237: Which one of the following statements BEST describes a defin...; Question 238: Which of the following questions does the guidance in servic...; Question 239: Which one of the following answers shows two of the activiti...; Question 240: Which of the following are goals of Service Operation? (1) T...; Question 241: Which of the following BEST describes technical management?...; Question 242: Which of the following are classed as stakeholders in servic...; Question 243: Which of the following are types of service defined in ITIL?...; Question 244: Which of the following provides the PRIMARY source of guidan...; Question 245: What are customers of IT services who work in the same organ...; Question 246: The goal of which process is: "To improve the quality of man...; Question 247: When tan a known error record tie raised? (1) At any time wh...; Question 248: Who is responsible for defining metrics for change managemen...; Question 249: What BEST defines IT service management?...; Question 250: Which types of communication would the functions within serv...; Question 251: In service design, which term describes services, technologi...; Question 252: Which of the following Availability Management activities ar...; Question 253: A process owner is responsible for which of the following? 1...; Question 254: Which of the following are managed by facilities management?...; Question 255: Who is responsible for ensuring that the Request Fulfillment...; Question 256: Understanding what to measure and why it is being measured a...; Question 257: Which of the following is NOT a benefit of using public fram...; Question 258: Which process has the following objective, 'Produce service ...; Question 259: Which problem management activity ensures that a problem can...; Question 260: Which reason describes why ITIL is so successful?...; Question 261: Which of the following are included within Release and Deplo...; Question 262: What is the act of transforming resources and capabilities i...; Question 263: Which of the following activities would be performed by a pr...; Question 264: Staff in an IT department are experts in managing specific t...; Question 265: Which statement BEST represents the guidance on incident log...; Question 266: Which of the following are CORRECT Service Design Aspects? 1...; Question 267: Which one of the following do major incidents require?...; Question 268: Which of the following is service transition planning and su...; Question 269: Which one of the following generates demand for services?...; Question 270: Which of the following items would commonly be on the agenda...; Question 271: Which process or function is responsible for the Definitive ...; Question 272: Which role is accountable for a specific service within an o...; Question 273: Implementation of ITIL Service Management requires preparing...; Question 274: What is the objective of Access Management?...; Question 275: Which process is primarily supported by the analysis of Patt...; Question 276: Gathering data, monitoring performance and assessing metrics...; Question 277: Which model delivers a view of the services, assets and infr...; Question 278: What does the continual service improvement (CSI) approach e...; Question 279: Which of these statements about Service Desk staff is CORREC...; Question 280: A Service Level Agreement is?; Question 281: Which of the following should IT service continuity strategy...; Question 282: Which areas of service management can benefit from automatio...; Question 283: What BEST describes the value of service operation to the bu...; Question 284: Which of the following processes are performed by the servic...; Question 285: Which of the following CANNOT be provided by a tool?...; Question 286: Which of the following would be examined by a major problem ...; Question 287: Which of the following is MOST concerned with the design of ...; Question 288: In which of the following situations should a Problem Record...; Question 289: Which of the following statements is CORRECT?...; Question 290: Which of the following statements MOST correctly identifies ...; Question 291: Which one of the following is NOT an aim of the change manag...; Question 292: Which stage of the continual service improvement (CSI) appro...; Question 293: Which of the following models would be MOST useful in helpin...; Question 294: Which of the following is NOT part of the Service Design pha...; Question 295: Which stage of the change management process deals with what...; Question 296: A known error has been created after diagnosis of a problem ...; Question 297: Understanding the level of risk during and after change and ...; Question 298: Which role is responsible for sponsoring, designing and chan...; Question 299: Which of the following sentences BEST describes a Standard C...; Question 300: Which of the following should be considered when designing m...; Question 301: Which of the following are objectives of Service Design? (1)...; Question 302: Which of the following BEST describes an operational level a...; Question 303: Which of the following is NOT a purpose of Service Transitio...; Question 304: Which of the following is the BEST reason for categorizing i...; Question 305: Which process is responsible for controlling, recording and ...; Question 306: Which of the following provide value to the business from se...; Question 307: Which one of the following does service metrics measure?...; Question 308: The multi-level SLA' is a three-layer structure. Which one o...; Question 309: Which of the following availability management activities is...

Question 144/309

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