7497X Exam Dumps | A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational

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Question 3/31

A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which log need to be checked?

A. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/pu.log

B. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/CallServerConnectorService

C. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService

D. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService

Correct Answer: B

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Question List (31q): Question 1: A customer is monitoring the Work Assignment (WA) PU log fil...; Question 2: After it has completed the processing of Engagement Designer...; Question 3: A customer is running an Avaya Oceana® solution and the tech...; Question 4: A customer is running an Avaya Oceana® solution and a techni...; Question 5: You have successfully deployed the Avaya Oceana® solution. W...; Question 6: Which component receives AES messages with call details; for...; Question 7: From where can you change the log-level for Avaya Oceana® sn...; Question 8: When a customer wants to perform a backup of the Avaya Ocean...; Question 9: To take a backup of the Intersystem cache database, which ap...; Question 10: An administrator logs in to ED admin console to check the cu...; Question 11: A customer is running an Avaya Oceana® solution, and the tec...; Question 12: A customer is running an Avaya Oceana® solution and the tech...; Question 13: During the Avaya Oceana Email Channel Interaction processing...; Question 14: A customer is troubleshooting the integration between AES an...; Question 15: Refer to the exhibit. Which statement about the exhibit is t...; Question 16: The AES to CSL SSL connection is successful but CSC disconne...; Question 17: Which two log files are used to troubleshoot CSC-AES connect...; Question 18: When troubleshooting issues related to alarms and events rai...; Question 19: Consider the log messages from ContactCenterService PU log f...; Question 20: During troubleshooting of Avaya Control Manager (ACM), it wa...; Question 21: Which statement describes the function of the Work Assignmen...; Question 22: A customer wants to take a backup of their email, Webchat an...; Question 23: When a customer leverages Avaya Aura® Experience Portal as t...; Question 24: When the 30-day license grace period ends for the Avaya Bree...; Question 25: Which component is responsible for integrating Avaya Oceana ...; Question 26: When a call is transferred from Avaya Aura® Experience Porta...; Question 27: If the information (Agent, Supervisor, and Attributes Etc.) ...; Question 28: A customer is unable to login to the Agent Workspaces with M...; Question 29: Which statement regarding UCAStore Backup is correct?...; Question 30: Agent Controller receives information from the Omnichannel R...; Question 31: For an Avaya Oceana® interaction that is being routed throug...

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