7491X Exam Dumps | You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work

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Question 25

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Question 25/65

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

A. D4 - define escape points

B. D2 - describe the problem

C. D1 - establish a team

D. D3 - develop interim containment actions

E. D5 - choose corrective actions

Correct Answer: D

Explanation/Reference:
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/ Documents/5_Why_Root_Cause_Corrective_Actions.pdf

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Question List (65q): Question 1: A customer has the Call Center Elite Multichannel software i...; Question 2: A customer wants to reduce costs in their contact center. Th...; Question 3: A customer wants to use the TTrace application on their desk...; Question 4: Which two vector variable types are strictly global in scope...; Question 5: A customer has calls coming into their contact center consta...; Question 6: What is the process for routing calls to one or more network...; Question 7: A company using Avaya Aura® Call Center Elite is experiencin...; Question 8: With consideration to the Avaya Global Support Services trou...; Question 9: In TTrace Console, a customer wants to change the Call Cente...; Question 10: A customer reports that they received the message 'Tserver L...; Question 11: You can reduce time-to-resolution for complex multi-product ...; Question 12: A customer uses the quick installer to install the core appl...; Question 13: Which of the following is important when considering regular...; Question 14: A customer wants to archive their log files using the Ttrace...; Question 15: Which vector object can replace the Time of day (TOD) global...; Question 16: What are three advantages of the Avaya Customer Experience V...; Question 17: Best Services Routing (BSR) determines the best resource to ...; Question 18: A call center where agents handles customers with account nu...; Question 19: Which Elite Multichannel component is responsible for settin...; Question 20: You need to troubleshoot your Best Service Routing (BSR) pol...; Question 21: Which two commands will assess the behavior of a command tha...; Question 22: A customer using the TTrace tool wants to see a list of serv...; Question 23: You have Avaya Aura® Call Center Elite Multichannel installe...; Question 24: When deploying virtual environments, what factors should you...; Question 25: You are having problems with Avaya Aura® Call Center Elite M...; Question 26: Refer to the exhibit. (Exhibit) Based on the agent idle time...; Question 27: Which component of Call Center Elite Multichannel is used to...; Question 28: A call center is set up to use Look Ahead Interflow (LAI) to...; Question 29: A customer wants to configure their call center for emergenc...; Question 30: When a customer generates a TTrace log file there are specif...; Question 31: How should you track problems in a Call Center Elite install...; Question 32: Refer to the exhibit. (Exhibit) You configured vectors in yo...; Question 33: There are four main components of the Call Center Elite Mult...; Question 34: When deploying a virtual environment, you should configure t...; Question 35: Which three statements are true about virtual routing? (Choo...; Question 36: What property of the SET command makes the command unique wh...; Question 37: Which two components installed on the same PC does the TTrac...; Question 38: A customer has installed SQL to build the databases. The cus...; Question 39: A customer using the TTrace tool wants the TTrace system to ...; Question 40: A customer has a problem with the Call Center Elite Multicha...; Question 41: A customer wants to routinely monitor their vectors for unex...; Question 42: Which two locations are best to install the TTrace component...; Question 43: A customer is using Windows Server 2008 to run their Call Ce...; Question 44: To improve call handling and agent productivity you set up a...; Question 45: A Call Center Elite installation handles approximately 50 ca...; Question 46: Installing WebLM requires that steps should be performed in ...; Question 47: Refer to the exhibit. (Exhibit) Given existing variable valu...; Question 48: A customer with multiple locations wants to effectively bala...; Question 49: You need to troubleshoot Best Service Routing (BSR) vectors ...; Question 50: A customer reports that they have an active alarm. The alarm...; Question 51: A customer uses multi-site Best Service Routing (BSR) and IP...; Question 52: When viewing TTrace Process Output, which two statements are...; Question 53: Which three server applications can be duplicated to provide...; Question 54: Which operator of the SET command allows you to check number...; Question 55: A customer wants to evaluate Call Center Elite/Communication...; Question 56: If your software is not working, what is the best practice t...; Question 57: Which of the following provides centralized control and visi...; Question 58: A call center has two sets of server applications in the pri...; Question 59: A configured server does not appear in the Call Center Elite...; Question 60: A call center has four agents: Agent 1 has experience with S...; Question 61: Best Service Routing (BSR) allows adjusting the idle time of...; Question 62: A customer using the TTrace tool has accumulated a lot of lo...; Question 63: Refer to the exhibit. (Exhibit) Given the information in the...; Question 64: Before you call Global Support Services (GSS), you must have...; Question 65: Refer to the exhibit. (Exhibit) A call center administrator ...

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