72301X Exam Dumps | A customer reports that the Avaya Aura Contact Center (AACC) agents are unable to log in to their agent

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Avaya Aura® Communication Applications Support Certified Exam
Avaya.72301X.v2024-08-07.q78
Question 8

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Question 8/78

A customer reports that the Avaya Aura Contact Center (AACC) agents are unable to log in to their agent PCs. They also informed you that the in-house telecom personnel performed routine maintenance of the company's telephony infrastructure during the weekend. As part of troubleshooting, you check the status of the CTI link on Avaya Aura Communication Manager (CM), which shows the link down. Server connection between CM and AES is up and running.
Based on this information, what is the cause of this problem?

A. The AES is down.

B. The wrong IP address used in CM Interface > Switch Connections on the AES web interface.

C. The TSAPI link was taken offline on the AES.

D. The TSAPI Service Controller was restarted on the AES.

Correct Answer: C

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