A customer has just configured Avaya Aura® Media Server (AAMS) on their Avaya Aura® Communication Manager (CM). They are saying that the AAMS is never being used by CM, but instead is always using the G450 gateways to provide DSP resources.
The customer has checked the status of the Media Server and the Signaling Group and both show In- Service. They have also checked that a Media Server License is installed on WebLM, and the status of the Media Server is showing Element Status as being normal.
Which statement describes the cause of this problem?