In CTI (Computer Telephony Integration), the Automatic Number Identification (ANI) parameter allows a caller's records to be retrieved from the database while the call is forwarded to the appropriate party. ANI provides information about the calling party's telephone number, which can be used for various purposes such as routing the call, identifying the caller, and retrieving relevant data from databases. When a call is forwarded, the ANI information is passed along with the call to ensure seamless handling and accurate routing based on the caller's identity. Reference:
Avaya Control Manager Overview and Specification
Avaya IX Messaging Feature Guide
Avaya Experience Platform Solution Description
Avaya Cloud Developers
Using Workspaces Experience Platform: Messaging
Avaya Documentation