7130X Exam Dumps | Which four kinds of services does the TSAPI standard provide for third-party call control over Avaya

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Question 54/61

Which four kinds of services does the TSAPI standard provide for third-party call control over Avaya Aura® Communication Manager (CM)? (Choose four.)

A. receiving notifications of events

B. controlling specific calls or stations

C. invoking CM features

D. performing a remote reboot to the CM server

E. completing the routing of incoming calls

F. adding new feature buttons to agent sets

Correct Answer: A,B,C,E

Explanation/Reference:
A: The services in the Event Report group provide a client application with the reports of events that cause a change in the state of a call, a connection, or a device.
B: The services in the call control group enable a telephony client application to control a call or connection on Communication Manager. Typical uses of these services are:
placing calls from a device

controlling a connection for a single call.

C: The services in the query group allow a client to query device features and static attributes of a Communication Manager device.
E: The services in the routing group allow Communication Manager to request and receive routing instructions for a call from a client application.
References: Avaya Aura® Application Enablement Services TSAPI for Avaya Communication Manager Programmer's Reference Release 6.1, page 128
https://downloads.avaya.com/css/P8/documents/100141354

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