A customer has completed installing and configuring a new CPMG Co-Resident Platform. The Gateway controller has rebooted and the customer has verified the LED display shows the loop and shelf of the media gateway.
The customer is satisfied the gateway controller has successfully registered to the Call Server. The customer logs into the system Manager and accesses the UCM Element list and the Gateway controller does not appear in the Element List with the other registered elements in the security domain.
What is the recommended course of action for the customer to ensure the Gateway Controller appears in the Element List?