6211 Exam Dumps | When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to

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Question 11/30

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)

A. the Skillset the [mail was sent to (skillset groups)

B. what priority the Email was sent with (priority groups)

C. who the Email was sent from (sender groups)

D. when the Email was received (office hours)

E. specific characters, words or phrases In the Email message (keywords)

Question 11/30

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