A. If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and then queue to the automotive skillset.

B. If the caller's CLID Is not listed in the vip_customers_clld_gv, they will queue to automotive with a low priority, hear an announcement and then hear music.

C. If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and be disconnected.

D. If the caller Calling Line ID (CLID) is listed in the vip_customers_clid_gv, they will queue to the automotive skillset with a high priority, hear a special announcement, and then hear music.

E. If the caller's CLID is not listed in the vlp_customers_clid_gv, they will queue to automotive a low priority and then hear music.