A. ..................................................... name to the employee receiving the call

B. Can listen in real-time to the conversation and if the agent does not state a their name or license number, the system would play a reminder tone or a whisper message that only the agent can hear

C. A page informs the called party that a call is waiting at the Park Extension directory number

D. Using Text-to-Speech, the caller is provided with verbal options to select a meeting

E. If customer says "I'm unhappy with your price" or "I want to talk to your manager", a supervisors desktop would be updated to indicate an upset customer