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Your practice software permits text messaging. Your client service representatives send reminder messages about appointments via text. Surgery texts are sending text messages with patient updates. This lets the owners get updates before the veterinarian can talk with them. Updates can also be sent about hospitalized patients. Regardless, you want to ensure that when using text messaging for communication, you do all of the following, except:
Correct Answer: C
Remember that any form of communication should be professional, documented in the client's record, accurate, and respectful of the client and the pet. Text messages can lead to misinterpretation; thus, you want to be succinct and accurate. Make sure you are clear and concise and provide valid information. However, you never want to give bad news via text. Bad news, such as complications in surgery, decline in hospital patient status, or changes in bloodwork, should always be given on the phone or in person. When using text messaging, do not use emoticons that are ambiguous or can be misread. Do not use acronyms unless you spell them out first. Remember that text messages can be forwarded and shared with others and are not considered a private means of communication.