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Usability testing participants should reflect the customer personas identified during research.
Customer personas are research-based archetypes of real users. By testing with participants who align with these personas, designers ensure the feedback is relevant, realistic, and representative of the actual end-user base.
A. Traits dissimilar to personas: Produces irrelevant insights and unrepresentative feedback.
B. Friends and family: Introduces bias; they do not reflect real-world users.
D. Most common demographic only: Ignores edge cases and diversity; may miss critical usability issues.
Specify prompt scheduling (A): Allows you to control when and how often the prompt will appear for new users. This ensures that onboarding guidance shows up at the right time.
Set prompt permissions (C): Defines which profiles, roles, or audiences will see each prompt. This ensures that only new users receive onboarding guidance, avoiding distractions for advanced users.
B. Customize prompt theme: This is only for visual styling (colors/design), not directly relevant to onboarding customization.
D. Configure minimum three steps: Not required. Walkthroughs can have one or multiple steps depending on the need.
No.# A, D, E Diversity, inclusion, and equality in design are values that can lead to positive business outcomes, such as less employee turnover, greater market share, and economic growth.
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No.# Answer C.
Usability testing participants should reflect the customer personas identified during research.
Customer personas are research-based archetypes of real users. By testing with participants who align with these personas, designers ensure the feedback is relevant, realistic, and representative of the actual end-user base.
A. Traits dissimilar to personas: Produces irrelevant insights and unrepresentative feedback.
B. Friends and family: Introduces bias; they do not reflect real-world users.
D. Most common demographic only: Ignores edge cases and diversity; may miss critical usability issues.
No.# A and C.
Explanation
Specify prompt scheduling (A): Allows you to control when and how often the prompt will appear for new users. This ensures that onboarding guidance shows up at the right time.
Set prompt permissions (C): Defines which profiles, roles, or audiences will see each prompt. This ensures that only new users receive onboarding guidance, avoiding distractions for advanced users.
B. Customize prompt theme: This is only for visual styling (colors/design), not directly relevant to onboarding customization.
D. Configure minimum three steps: Not required. Walkthroughs can have one or multiple steps depending on the need.
No.# A and D
No.# it is B
No.# it is C
No.# it is A
No.# All A, B and C are possible...
No.# B, D, E
No.# A, D, E
Diversity, inclusion, and equality in design are values that can lead to positive business outcomes,
such as less employee turnover, greater market share, and economic growth.
No.# A, C, E
No.# should be A
No.# should be A
No.# it's D
No.# should be C
No.# should be A and C
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No.# ref for A and D https://www.boldare.com/blog/cognitive-biases-in-ux-design/
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No.# Answer should be A
Service Cloud is not an external facing site. It's a Salesforce module destined to internal users.
No.# A, C, E