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Exam Code:ITILFNDv5
Exam Name:ITIL Foundation (Version 5)
Certification Provider:Peoplecert
Free Question Number:60
Version:v2026-06-22
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Exam Question List
Question 1: Which is an activity of the 'problem management' practice?...
Question 2: How do service providers contribute to the creation of servi...
Question 3: What is the MAIN purpose of using feedback throughout improv...
Question 4: Which metric is MOST appropriate for assessing the success o...
Question 5: Which role takes responsibility for the outcomes of service ...
Question 6: What is continuous integration?...
Question 7: Which is the purpose of the 'transition' activity?...
Question 8: Which dimension of product and service management addresses ...
Question 9: Which lifecycle activity is focused on creating prototypes a...
Question 10: What does ITIL emphasize as a key difference between Value s...
Question 11: What does a service journey describe?...
Question 12: An organization is planning to improve the existing service ...
Question 13: Why do ITIL practice guides follow a standardized structure ...
Question 14: Which dimension of product and service management is directl...
Question 15: Which statement regarding a partnership relationship is TRUE...
Question 16: According to the 'Focus on value' ITIL Guiding Principle, al...
Question 17: What is the primary role of a digital service?...
Question 18: Which of the following is typically used to establish a shar...
Question 19: Performing routine tasks such as backups, monitoring, and ca...
Question 20: Which of the following is TRUE regarding services and desire...
Question 21: Identify the missing word(s) in the following sentence. A(n)...
Question 22: A service provider commits to using recyclable components, r...
Question 23: Which two practices interact the MOST with the service desk ...
Question 24: What distinguishes 'continuous deployment' from continuous d...
Question 25: Which is a key requirement for successful service level agre...
Question 26: Why are Value streams and processes' important in product an...
Question 27: Which practice has a purpose that includes managing risks to...
Question 28: What is a digital product?
Question 29: Which is an activity of the 'problem management' practice?...
Question 30: A telecom provider designs an enterprise package that combin...
Question 31: How does the 'information and technology' dimension support ...
Question 32: Which is the main form of service interaction between servic...
Question 33: How does ITIL describe the way the Guiding Principles should...
Question 34: Which dimension is concerned with management of relationship...
Question 35: Why do many digital service providers aim to reduce or elimi...
Question 36: Which dimension of product and service management is concern...
Question 37: Why does the ITIL Continual Improvement Model begin by defin...
Question 38: What BEST describes an event?
Question 39: According to the ITIL Guiding Principle 'Start where you are...
Question 40: Which term is used to describe removing something that could...
Question 41: Which of the following statements about value streams is INC...
Question 42: When is the earliest that a workaround can be documented in ...
Question 43: Which chapter of a practice guide provides recommendations f...
Question 44: What influences whether a service is perceived as valuable b...
Question 45: How does 'access to resources' support value co-creation in ...
Question 46: Which governance activity is focused on ensuring adherence w...
Question 47: Which guiding principle emphasizes understanding how all par...
Question 48: A printer is delivered to a customer, while ongoing maintena...
Question 49: How does an enabling value stream contribute to value creati...
Question 50: Why are management practices important for value chain activ...
Question 51: Which statement about the 'band of visibility' is CORRECT?...
Question 52: A team is developing a new digital service. Instead of deliv...
Question 53: What does sustainability assure in the context of a service ...
Question 54: How should the seven guiding principles be combined when an ...
Question 55: What is service quality most concerned with?...
Question 56: Which of the following is NOT a success metric of 'discover'...
Question 57: What is a product prototype?
Question 58: What does observability enable in digital product and servic...
Question 59: Which value chain activity ensures a shared understanding of...
Question 60: What does a product specification primarily describe?...