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Exam Code:	ITILFNDv4
Exam Name:	ITIL 4 Foundation
Certification Provider:	EXIN
Free Question Number:	180
Version:	v2026-08-12
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# of Questions views:	7489
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Exam Question List: Question 1: What ensures that a service provider and a service consumer ...; Question 2: What is an incident?; Question 3: Which practice ensures that service actions, that are a norm...; Question 4: Which skill is required by the 'service level management' pr...; Question 5: What are the types of asset management?...; Question 6: Identify the missing words in the following sentence: A user...; Question 7: Why and how is a user MOST LIKELY to contact the service des...; Question 8: Which service value chain activity relates with buying new p...; Question 9: Which statement about the 'continual improvement model' is C...; Question 10: Which practice conducts reviews to validate that services ar...; Question 11: Which is a use of the change schedule?...; Question 12: When considering the type of relationship required with othe...; Question 13: Which component is focused on the activities needed by an or...; Question 14: Which describes outcomes?; Question 15: Which is an example of a service request?...; Question 16: Which statement about outcomes is CORRECT?...; Question 17: What is the customer of a service responsible for?...; Question 18: Which value chain activity ensures that ongoing service acti...; Question 19: Which is MOST LIKELY to be achieved by following a detailed ...; Question 20: An organization asks a stakeholder to review a planned chang...; Question 21: What is the CORRECT order for the three phases of problem ma...; Question 22: Which is the FIRST action when optimizing a service?...; Question 23: Which TWO are inputs to the service value system? 1. Demand ...; Question 24: What should be done to determine the appropriate metrics for...; Question 25: An SLA is a service level agreement. Which describes the 'wa...; Question 26: What should be done for every problem?...; Question 27: Which helps to streamline the fulfilment of service requests...; Question 28: Which is a purpose of release management?...; Question 29: What is MOST LIKELY to be handled as a service request?...; Question 30: Which is the MOST important stakeholder group that a service...; Question 31: Why should a service level manager carry out regular service...; Question 32: What is defined as a change of state that has significance f...; Question 33: Identify the missing word(s) in the following sentence. A(n)...; Question 34: Which practice has a strong influence on the user experience...; Question 35: What should remain constant within an organization, even whe...; Question 36: Which practice has a purpose that includes the management of...; Question 37: Which ITIL concept helps an organization to make good decisi...; Question 38: How can service consumers contribute to risk mitigation?...; Question 39: Which helps to manage an incident when it is unclear which s...; Question 40: Which benefit is MOST aligned with the guiding principle 'pr...; Question 41: Which statement about service offerings is CORRECT?...; Question 42: Identify the missing word in the following sentence: Sponsor...; Question 43: Which dimension considers data security and privacy?...; Question 44: How should a process design allow for exceptional situations...; Question 45: Which TWO are considered part of the 'organizations and peop...; Question 46: What is a problem that has been analyzed but has not been re...; Question 47: Which will help solve incidents more quickly?...; Question 48: Which practice has a purpose that includes managing risks to...; Question 49: What is the MAIN benefit of 'problem management'?...; Question 50: Which practice has a purpose that includes managing risks re...; Question 51: Which facilitates outcomes that customers want to achieve?...; Question 52: Where are the details of the required performance outcomes o...; Question 53: What is the difference between the 'incident management' and...; Question 54: What is typically needed to assign complex incidents to supp...; Question 55: What is CORRECT about service request management?...; Question 56: What is the MOST LIKELY reason that incident management woul...; Question 57: Which statement about a service value stream is CORRECT?...; Question 58: What is included in the purpose of the 'continual improvemen...; Question 59: Which statement about costs is CORRECT?...; Question 60: What should all 'continual improvement' decisions be based o...; Question 61: Which value chain activity ensures that service components m...; Question 62: What is the value of a service?...; Question 63: Which activity contributes to the 'where are we now?' step o...; Question 64: Which is NOT a component of the service value system?...; Question 65: Which dimension of service management considers the workflow...; Question 66: Which TWO of the following statements are MOST associated wi...; Question 67: Which competencies are required by the 'service level manage...; Question 68: What describes how components and activities work together t...; Question 69: What is the purpose of the 'deployment management' practice?...; Question 70: Which is a way of applying the guiding principle 'focus on v...; Question 71: Which statement about emergency changes is CORRECT?...; Question 72: Which is CORRECT about change authorization?...; Question 73: Which practice needs people who understand complex systems a...; Question 74: Which practice is responsible for moving new or changed comp...; Question 75: Which statement about value creating activities is CORRECT?...; Question 76: Which practice is MOST LIKELY to make use of artificial inte...; Question 77: Which is a financially valuable component that can contribut...; Question 78: What must always be done before an activity is automated?...; Question 79: Which practice forms a link between the service provider and...; Question 80: Which of the following ensures that a service provider and a...; Question 81: Which MOST helps an organization adapt ITIL concepts so that...; Question 82: Which statement about the 'continual improvement' practice i...; Question 83: Which statement about a 'continual improvement register (CIR...; Question 84: Which statement about the use of measurement in the 'start w...; Question 85: What aspect of 'service level management' asks service consu...; Question 86: What can be used to determine if a service is 'fit for purpo...; Question 87: Which practice requires focus and effort to engage and liste...; Question 88: Which value chain activity is concerned with the availabilit...; Question 89: Which ITIL practice recommends performing service reviews to...; Question 90: Which practice uses pre-defined, standardized procedures to ...; Question 91: Which is a key activity carried out in the 'did we get there...; Question 92: Which practice facilitates operational communication between...; Question 93: Which will NOT be handled as a service request?...; Question 94: Which is the BEST type of resource for investigating complex...; Question 95: Which statement about standard changes is CORRECT?...; Question 96: How does the 'incident management' practice set user expecta...; Question 97: What are guiding principles?; Question 98: How should a process design allow for exceptional situations...; Question 99: What is included in the purpose of the 'relationship managem...; Question 100: Which statement about the automation of service requests is ...; Question 101: Which dimension is MOST concerned with skills, competencies,...; Question 102: Why should a service level agreement include bundles of metr...; Question 103: Which is the addition, modification or removal of anything t...; Question 104: Identity the missing word(s) in the following sentence. When...; Question 105: Which statement about managing incidents is CORRECT?...; Question 106: Which practice has a purpose that includes maximizing succes...; Question 107: What is the definition of a known error?...; Question 108: What is recommended by the guiding principle 'progress itera...; Question 109: Which statement about outputs is CORRECT?...; Question 110: Which practice balances management of risk with maximizing t...; Question 111: Which is a key consideration for the guiding principle 'keep...; Question 112: Which is included in the purpose of the 'service level manag...; Question 113: Which practice identifies metrics that reflect a customer ex...; Question 114: What is a user?; Question 115: Which is part of the 'focus on value' guiding principle?...; Question 116: Which TWO BEST describe the guiding principles? 1. Short-ter...; Question 117: Which value chain activity ensures a shared understanding of...; Question 118: Which practice makes new services available for use?...; Question 119: Which practice provides a single point of contact for users?...; Question 120: Which activity is part of the 'continual improvement' practi...; Question 121: Which can act as an operating model for an organization?...; Question 122: Which is described by the 'organizations and people' dimensi...; Question 123: Which of the following is the MOST important for effective i...; Question 124: Which guiding principle considers which parts of an existing...; Question 125: Which process works with incident management to ensure that ...; Question 126: Why should some service requests be fulfilled with no additi...; Question 127: Which is an example of a business related measurement?...; Question 128: Which guiding principle recommends using ideas from ITIL, Le...; Question 129: Which step of the 'continual management model' defines measu...; Question 130: When should a workaround be created?...; Question 131: What describes the steps needed to create and deliver a spec...; Question 132: Which two practices use workarounds?...; Question 133: A good way to apply the ITIL guiding principle 'focus on val...; Question 134: Which is recommended as part of the 'progress iteratively wi...; Question 135: What is a change schedule PRIMARILY used for?...; Question 136: Which practice is MOST associated with the use of empathy to...; Question 137: Which 'service level management' activity helps staff to del...; Question 138: What includes governance as a component?...; Question 139: Which practice identifies changes of state related to infras...; Question 140: When working on an improvement iteration, which concept help...; Question 141: What ensures that a service provider and a service consumer ...; Question 142: Identify the missing words in the following sentence. When a...; Question 143: Which type of change is MOST LIKELY to be initiated as part ...; Question 144: Which BEST describes the focus of the 'think and work holist...; Question 145: Which of the four dimensions contributes MOST to defining ac...; Question 146: Which practice involves the management of vulnerabilities th...; Question 147: Which is the BEST example of a standard change?...; Question 148: A service will be unavailable for the next two hours for unp...; Question 149: Which practice performs reviews to ensure that services cont...; Question 150: Which practice provides users with a way to get various requ...; Question 151: Which of the following can be used to access service desks?...; Question 152: What impact does automation have on a service desk?...; Question 153: Which describes an unresolved problem which has been already...; Question 154: Which is a low risk change that has been pre-approved so tha...; Question 155: Which practice has the purpose of ensuring that the organiza...; Question 156: Which TWO statements about the guiding principles are CORREC...; Question 157: What should a release policy include?...; Question 158: Which is one of the MAIN concerns of the 'design and transit...; Question 159: Which of the following is included in the purpose of the 'co...; Question 160: Which ITIL practice has the purpose to establish and nurture...; Question 161: Which statement about value streams is CORRECT?...; Question 162: A major incident has been closed, but there is a risk that i...; Question 163: Which directly assists with the diagnosis and resolution of ...; Question 164: Which is included in the purpose of the 'change enablement' ...; Question 165: Which dimension focuses on relationships with other organiza...; Question 166: What is included in the purpose of the 'IT asset management'...; Question 167: Why and how is a user MOST LIKELY to contact the service des...; Question 168: Which term is used to describe removing something that could...; Question 169: Which is the MOST LIKELY way of resolving major incidents?...; Question 170: Which practice includes the use of approaches such as Lean, ...; Question 171: What can help to reduce resistance to a planned improvement ...; Question 172: Which practice has a purpose that includes the management of...; Question 173: Which is an activity in the 'problem control' phase of probl...; Question 174: What is the purpose of the 'incident management' practice?...; Question 175: Which is handled as a service request?...; Question 176: Which is a key requirement for successful service level agre...; Question 177: Identify the missing word in the following sentence. An orga...; Question 178: Which of the following practices suggests that organizations...; Question 179: Which practice has a purpose that includes managing authenti...; Question 180: Which should be handled by 'service request management'?...

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