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Question 52/67
What are two ways a question can be escalated to a case?
Choose 2 answers
Choose 2 answers
Recent Comments (The most recent comments are at the top.)
AD is correct
https://gyde.ai/kb/set-up-question-to-case/#:~:text=Question%2Dto%2DCase%20lets%20moderators,in%20the%20Lightning%20Process%20Builder.
https://help.salesforce.com/s/articleView?id=sf.questions_qtc_overview.htm&type=5
Can esclatate to a case not only by process builder - also by flows
Users with the Moderate Chatter or Moderate Experiences Feeds user permission can create cases from questions directly in the feed, or you can set up flows in Flow Builder to automatically create cases from questions that meet specified criteria.