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When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?

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Mmm - Oct 15, 2025

Correct answer is A. Running tests risks modifying CRM data in a production environment.


This answer reflects the necessary caution that Salesforce imposes on Generative AI testing, particularly because the Agent's actions are live transactions that can modify data.

Risk of Modifying CRM Data (A):
This statement is TRUE in the sense that the agent's actions (which are Flows, Apex, or Prompts) are transactional. If a test is run in a production environment or an environment with live data, and the agent's action includes a step like "Update Record" or "Create Record," the test execution will modify the actual CRM data. This is why the Testing Center environment is primarily used in sandboxes with test data.

Note: Although testing should ideally be done in a sandbox, the inherent nature of the Agent's actions is the ability to modify data, leading to this critical risk consideration.

Why the Other Options are Incorrect
B. Running tests does not consume Einstein Requests.
This is FALSE. All interactions that invoke the Generative AI Large Language Model (LLM)—including test runs in the Testing Center or Agent Builder—consume Einstein Requests (or Flex Credits), which are billable quota units.

C. Agentforce Testing Center can only be used in a production environment.
This is FALSE. The Testing Center is available and intended for use in both sandbox and production environments, but it is heavily encouraged to perform the majority of testing in a sandbox to mitigate the risk mentioned in Option A....

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