Some responsibilities of a Customer Center of Expertise (CCOE) are conducting risk-based assessments to determine the value of activating new processes, determining KPIs that will support a continuous improvement mindset, and serving as a central contact for SAP and managing interactions with the SAP Service Center. A CCOE is a team of experts that supports the customer in managing their SAP S/4HANA Cloud solution and ensuring its optimal performance and value. A CCOE conducts risk-based assessments to evaluate the impact and benefits of activating new processes that are delivered by SAP in each release. A CCOE also determines KPIs that measure the quality and efficiency of the solution and enable continuous improvement initiatives. A CCOE serves as a central contact for SAP and manages interactions with the SAP Service Center, such as reporting incidents, requesting changes, or providing feedback. A CCOE does not reduce the total cost of ownership for IT or ensure the resources necessary for the project's success. These are not responsibilities of a CCOE, but rather of the customer's IT department or project management office. [Reference]