Which of the following characteristics would BEST indicate that an IT process is a good candidate for outsourcing?
Correct Answer: D
Operational processes are the routine and repetitive tasks that support the day-to-day operations of an enterprise, such as data entry, payroll, customer service, etc. These processes are usually well-defined, standardized, and measurable, which makes them easier to outsource to a third-party provider who can perform them more efficiently and cost-effectively. Outsourcing operational processes can also free up internal resources and capabilities for more strategic and innovative activities that add value to the enterprise.
Therefore, operational processes that are well-defined are a good candidate for outsourcing.
References: ISACA, The Outsourcing Handbook A guide to outsourcing1. Time Doctor, The clear & complete guide to IT outsourcing (2023)2. Tutorial-Reports.com, Criteria for selecting an outsourcing vendor3