Which of the following BEST enables an enterprise to determine how business expectations should be addressed in a governance program?
Correct Answer: D
This is because stakeholder analysis is a process of identifying and prioritizing the people or groups who have an interest, influence, or impact on the enterprise's objectives and activities. Stakeholder analysis can help to understand the business expectations, needs, preferences, and concerns of different stakeholders, as well as their roles and responsibilities in the governance program. Stakeholder analysis can also help to engage and communicate with stakeholders effectively, and to align the governance program with the business strategy and value creation.
Some of the sources that support this answer are:
1: This source explains the importance and benefits of stakeholder analysis for IT governance, and provides some tips and tools for conducting it. It suggests that stakeholder analysis can help to ensure that IT governance meets stakeholder needs, delivers value, and supports business objectives.
2: This source defines stakeholder analysis and describes its steps and techniques. It also provides some examples of stakeholder analysis templates and matrices that can be used for IT governance projects.
3: This source discusses how stakeholder analysis can be used in the TOGAF framework for enterprise architecture. It states that stakeholder analysis should be used during Phase A (Architecture Vision) to identify the key players in the engagement, and also be updated throughout each phase; different stakeholders may be uncovered as the engagement progresses through into Opportunities & Solutions, Migration Planning, and Architecture Change Management.
4: This source presents a chapter on enterprise governance of IT processes from a book titled
"Enterprise Governance of Information Technology: Achieving Alignment and Value, Featuring COBIT
5". It mentions that stakeholder analysis is one of the key activities for defining the IT governance framework, as it helps to identify the relevant stakeholders and their expectations, roles, and responsibilities.