The FIRST step in aligning resource management to the enterprise's IT strategic plan would be to
Correct Answer: C
The first step in aligning resource management to the enterprise's IT strategic plan would be to perform a gap analysis. A gap analysis is a process of comparing the current state and performance of the IT resources with the desired state and expectations of the IT strategic plan. IT resources include people, processes, technology, and information that support the delivery and management of IT services and solutions1. A gap analysis can help identify the strengths, weaknesses, opportunities, and threats of the IT resources, as well as the gaps, risks, and issues that need to be addressed. A gap analysis can also provide insights and recommendations for improving and aligning the IT resources with the IT strategic plan. According to 2, one of the steps in developing an IT strategic plan is to conduct a gap analysis to assess the current capabilities and resources of the IT organization and determine the gaps between the current and future states.
The other options are not the first steps in aligning resource management to the enterprise's IT strategic plan. Developing a responsible, accountable, consulted and informed (RACI) chart is a step that may be done after performing a gap analysis, as it involves defining and clarifying the roles and responsibilities of the IT stakeholders for each task or activity in the IT strategic plan3. Assigning appropriate roles and responsibilities is a step that may be done after performing a gap analysis, as it involves allocating and delegating the IT resources to the relevant tasks or activities in the IT strategic plan. Identifying outsourcing opportunities is a step that may be done after performing a gap analysis, as it involves evaluating and selecting external vendors or partners that can provide IT services or solutions that are not available or feasible internally4. References
:= 1: What are IT Resources? Definition & Examples - BMC Software13: RACI Chart: Definition & Example
- Project Management34: Outsourcing: Definition & Examples - Investopedia42: How to Create an Effective IT Strategy - Smartsheet2