The CIO of a large enterprise has taken the necessary steps to align IT objectives with business objectives.
What is the BEST way for the CIO to ensure these objectives are delivered effectively by IT staff?
Correct Answer: C
This is the best way for the CIO to ensure that the IT objectives are delivered effectively by IT staff, as it aligns their work with the business objectives, communicates the desired outcomes and behaviors, motivates and empowers them, monitors and measures their progress and achievements, and provides feedback and recognition1. This answer is supported by the CGEIT Review Manual (Digital Version) or CGEIT Review Manual (Print Version), Chapter 2: IT Resources, Section 2.1: IT Strategy Development and Maintenance, Subsection 2.1.3: IT Strategy Implementation, Page 64-65. It is also confirmed by a CIO article that states that
"including the IT objectives in staff performance plans" is one of the best practices for aligning IT with business goals1. The other options are not as effective as option C, as they do not directly link the IT objectives with the IT staff's performance and incentives. Option A may help to standardize and benchmark the IT objectives, but it does not ensure that they are delivered by the IT staff. Option B may help to improve the IT staff's skills and knowledge, but it does not ensure that they are aligned with the IT objectives. Option D may help to demonstrate the CIO's commitment and authority, but it does not ensure that the IT staff are aware of and adhere to the IT objectives.