Explanation
When reviewing a third-party agreement with a cloud service provider, the greatest concern regarding customer data privacy is the return or destruction of information. This is because customer data may contain sensitive or personal information that needs to be protected from unauthorized access, use, or disclosure. The cloud service provider should have clear and transparent policies and procedures for returning or destroying customer data upon termination of the agreement or upon customer request. The cloud service provider should also provide evidence of the return or destruction of customer data, such as certificates of destruction, audit logs, or reports. The return or destruction of information should comply with applicable laws and regulations, such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), or the Health Insurance Portability and Accountability Act (HIPAA). The cloud service provider should also ensure that any subcontractors or affiliates that have access to customer data follow the same policies and procedures12.
References:
Cloud Services Agreements - Protecting Your Hosted Environment
CSP agreements, price lists, and offers - Partner Center