In the context of incident handling and response (IH&R), the term "Point of contact" refers to individuals or departments within an organization that are designated to be contacted by the IH&R team in case of an incident. These personnel are crucial for the reporting process and for obtaining the necessary permissions to proceed with incident response activities. They serve as the liaison between the incident response team and other parts of the organization, external agencies, or partners involved in the incident response process. The point of contact is responsible for facilitating communication, coordinating actions, and ensuring that the appropriate stakeholders are engaged in the response to an incident. This role is pivotal in ensuring a swift and effective response to security incidents, minimizing damage, and restoring operations.
References:Incident Handler (ECIH v3) courses and study guides typically emphasize the importance of clearly defined roles and responsibilities within the incident response process, including the designation of points of contact.