220-1001 Exam Dumps | A technician receives a call from a user regarding a message fat has appeared on several office computers

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Question 147/255

A technician receives a call from a user regarding a message fat has appeared on several office computers The message states the computers have been encrypted and require payment to recover the data First, the technician instructs the user to disconnect the computers from the network The technician then troubleshoots the issue by identifying the problem and developing a theory about what happened Which of the following steps of the troubleshooting process should the technician complete NEXT?

A. Test the theory to determine the cause

B. Verify full system functionality and implement preventive measures

C. Document findings, actions and outcomes

D. Establish a plan of action to resolve the problem

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