A. The use of a signed consent authorization form is consistent with accrediting agency standards forpatient privacy and confidentiality of medical information.

B. Health plan documents indicating that any case management delegates are separate, independententities may reduce an health plan's exposure to risk.

C. A case management file cannot be used to support the health plan's position in the event of alawsuit.

D. Case management that is initiated after a member has incurred substantial medical expenses ismore likely to be viewed as a tool to cut costs rather than to improve outcomes.